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July 20, 2024
Question

Both TouchID and Apple Watch required to unlock

  • July 20, 2024
  • 12 replies
  • 311 views

I just switched to Macbook Pro M3Pro and now 1Password 8 requires me to both do TouchID and double click on the Apple Watch. I tried to uninstall and reinstall to no avail. I also tried toggling the TouchID and Apple Watch in the security settings on and off multiple times, still asking both, even when one of them is set to disabled.


1Password Version: 8.10.36
Extension Version: 2.26.1
OS Version: macOS 14.5
Browser: Safari

12 replies

July 28, 2024

same! just submitted my request: BQK-85535-221

1P_Dave
1Password Employee
July 29, 2024

@iUnstable0

Thank you for posting the Support ID, I see that my colleague has already sent you a response that includes a workaround for your particular situation. If you have any questions then please reply to that email.

To prevent having the same conversation in multiple places at once, I'm closing this thread. 🙂

-Dave

ref: BQK-85535-221