Browser app integration broken when using 1Password for Windows

One of the support team members had me create a new chrome profile and only install 1Password there, but that didn't help. I also disabled DoH und Windows Defender.
Just in case someone is trying this, at least for me it didn't work

Hi,

Link is still broken in Firefox / Win11.

Latest desktop beta : 1Password for Windows 8.10.8 (81008024)
Latest extension beta : 1Password in the browser 2.12.1 - 21200101, on BETA channel

Regards

Hi,

Since last week, Firefox is unable to communicate with 1pw.
Only on windows. macOS is fine. Also, chrome browsers are fine too.
Beta/production version of the extension have the same issue.

Thanks

1Password Version: 8.10.8 (81008024)
Extension Version: 2.12.1
OS Version: Win11 22H2
Browser:_ Firefox 114.0.1
Referrer: forum-search:firefox

Hey @Ashokleyland,

I'm sorry for the trouble you are having with 1Password and Firefox.

Can you let me know what is happening when you click on the 1Password icon in your browser toolbar?

If you give your computer a complete restart is the behaviour the same?

Hello,

when you click on the 1pw icon in the browser toolbar, it opens the sign-in windows of the brower's extension and not the app sign-in prompt.
Yes, this behaviour is still here after complete restart.

I can reproduce this as well. It is due to the beta version of 1Password desktop. When I revert back to 1Password desktop production, all is well again.

The extension just update to 2.12.2 but still no luck with the connection.

@Manaburner

Thank you for the update. Please continue to work with the team over email.

ref: AAL-96469-785

@Ashokleyland

I'm sorry to hear the app integration isn't working on your Windows PC. If you're running into similar issues with the beta version then I'd like to ask you to create a diagnostics report from your PC:

Sending Diagnostics Reports (Windows)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

• A link to this thread: https://1password.community/discussion/comment/689007/#Comment_689007
• Your forum username: Ashokleyland
• Please do not post your diagnostic report to the forum. This is for your privacy and security.

The report will be in .1pdiagnostics format. Please send the entire file.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

-Dave

Thanks @1P_Dave, here is the support ID number : [#EAU-66111-322]

Hey @Ashokleyland, @leonardder,

I think it would be useful if we could take a closer look at some logs and what may be going wrong.

I'd like to ask you to send over a console log from your browser as well as a diagnostics report:

• Save a console log for 1Password in your browser
• How to send a 1Password diagnostics report

Please attach the reports to an email message addressed to support+forum@1password.com with a link to this thread.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thank you!