Browser app integration broken when using 1Password for Windows

Forum|Forum|3 years ago
June 1, 2023
58 replies
3531 views

I was unsure where to post this issue. But after installing the stable version of 1password I am pretty sure it's the problem with Nightly Channel.

Problem started with this message on 1password Edge Extension.
"Microsoft Edge has an update. Restart Microsoft Edge to install the update and reconnect with 1password."

There is no update available for edge.

Reinstalling the extension gets rid of this message, but integration still doesn't work.

Error in extension settings
"Problem connecting, please ensure 1password is unlocked."

Completely uninstalling 1password and reinstalling the stable version of 1password desktop app solves the issue.

1Password Version: 8.10.8
Extension Version: 2.11.0
OS Version: Windows 11 23H2
Browser:_ Edge 113.0.1774.57

Betas

Show previous replies

A

Ashokleyland

Hello @steph_giles , yes you are right. Already did that in another thread as it looks to be a problem with 1pw app and not the extension.

here is the support ID number : [#EAU-66111-322]

Thread : https://1password.community/discussion/comment/689007/#Comment_689007

Thanks

steph_giles

1Password Employee

Thank you @Ashokleyland, let's continue troubleshooting over email.

A

Ashokleyland

ok, thanks @steph_giles

1P_Dave

1Password Employee

@Ashokleyland

Thank you for posting the Support ID. One of my colleagues will review the report and get back to you as soon as possible.

-Dave

ref: EAU-66111-322

A

Ashokleyland

Great. Thanks @1P_Dave

A

Anonymous

@Ashokleyland hope all is well now, let us know if you have any other questions or need more help in the future!

L

leonardder

This last comment suggests there is either a workaround for this or a fix on its way, right?

A

Anonymous

Hey @leonardder, I'm afraid that our developers are still investigating the issue so there is not a fix in place just yet. That said, other users who experienced this issue have been able to work around it by switching to the stable/production version of the 1Password app. Did you want to try that out? If you do, please let us know how things go.