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January 29, 2023
Question

Browser extension no longer offering Touch ID

  • January 29, 2023
  • 17 replies
  • 7009 views

Hi,

It might be coincidence, but I've just updated to 1Password for Mac 8.9.14 (80914009) and now 1Password for Firefox and Chrome no longer offer the ability to unlock with Touch ID, the main 1Password app, however, can still be unlocked with Touch ID.

Do you have any ideas what I can do to get it working again?
I did think it might be wise to just roll back the version of 1Password (just to see if that made a difference), but I couldn't find anywhere to download previous versions?

I've restarted, browser, 1P and my Mac – I've also disabled and re-enabled all Touch ID settings. I have uninstalled and reinstalled 1P extension for both Firefox and Chrome and neither offer Touch ID still.

Thanks


1Password Version: 8.9.14
Extension Version: 2.5.1
OS Version: 13.2
Browser:_ Firefox

17 replies

January 29, 2023

Can confirm, lost TouchID functionality in Firefox as well. It appears the browser extension is unable to find the native app. I tried re-installing both the extension, and the desktop app, but no luck. Getting the following errors for the browser extensions when I debug:


Uncaught (in promise) Error: Could not establish connection. Receiving end does not exist.
Desktop app port disconnected. Error: No such native application com.1password.1password7

Could be wrong, but I think I've been on 1Password 8 for a while now, so not sure why it's looking for a 1Password 7 file.

1Password Version: 8.9.14
Extension Version: 2.5.1
OS Version: MacOS (Ventura) 13.2
Browser Version: Firefox v109

January 29, 2023

Having the same problem that TouchID on Chrome extension isn't working after a full upgrade of everything today moved to
Mac: Macbook Pro 14-inch M1 Pro
OS Version: MacOS (Ventura) 13.2
1password: 8.9.14
Browser Version: Chrome Version 109.0.5414.119 (Official Build) (arm64)
Extension version: 2.6.0

Hoping to get confirmation team can reproduce and has been accepted as a bug to fix.
thank you!

January 29, 2023

1password for mac is set to update automatically.
It has updated itself to version 8.9.14
Now the integration with https://addons.mozilla.org/en-US/firefox/addon/1password-x-password-manager/ version 2.5.1 is broken
meaning I have to log into and unlock the 1password desktop app and browser extension separately.
Previously both apps would unlock with touch id.

January 29, 2023

Same here. Exact same behaviour. I'm an I.T. Engineer so have done all the normal testing, re-installing etc. This has happened to me before and I can't remember if it righted itself or I had to do something drastic. Hopefully they can get something rolling to address this.
Annoyingly, the Safari (cough cough) extension works perfectly when I tested that.

January 29, 2023

FYI: A temporary fixed by someone on Reddit has been posted: https://www.reddit.com/r/1Password/comments/10naloj/comment/j69q1pc/

January 29, 2023

After checking lots of settings I closed chrome and reopened it and bingo back in again.

January 29, 2023

Well that lasted for 3 websites, now the issue is back.

January 29, 2023

Have spoken with 1Password. They are aware of it and are going to release a fix soon. It's very rare that we have anything too dreadful happen with 1Password, so as long as I know they are aware of it and are going to fix, I'm happy-enough. Just thought I'd update here.

January 29, 2023

@Lewys That temporary fix works for me for now, thanks for sharing!

January 31, 2023

Thanks @MikeT for fixing this!
https://1password.community/discussion/comment/674319/#Comment_674319