Question

Can't re-enable Touch ID after update to 8.10.36 (81036001)

Forum|Forum|2 years ago
June 13, 2024
23 replies
621 views

Hi all!

Apparently 1Password updated itself in the background today on my machine that's running the macOS Sequoia beta. After that update I'm unable to re-enable Touch ID in the app (the checkbox checks itself for a split second, then goes off again). Touch ID worked before, coming from a non-beta-macOS and the previous 1Password beta.

Any ideas? I seem to remember this having been an issue in the past, but I could very well be wrong. :)

1Password Version: 8.10.36 (81036001)
Extension Version: Not Provided
OS Version: macOS 15.0 Beta 1
Browser: Not Provided

Betas

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holgrAuthor

I'm running into Touch ID problems as well again after upgrading to macOS 15.1 Beta 1 (running 1Password 8.10.38, 81038046). Already tried the reset that worked before. I'll send a mail to support and leave the ticket here once I get it.

Support ticket: EFD-76377-944

holgrAuthor

My issue has been resolved. Had to revert to an older production version.

Your support is on it! :) Thank you!

1P_Dave

1Password Employee

@holgr

I'm happy that the team was able to provide a workaround for your specific situation until a permanent fix is released.

-Dave

ref: EFD-76377-944

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