Can't re-enable Touch ID after update to 8.10.36 (81036001)

Former Member

It might be time to get you over to the technical team and let them take a deeper dive. Can you confirm that you've enabled the feature and then entered the password? I feel certain you have done that. I just want to be sure we're on the same page. I'd go ahead and email us using support+forum@1password.com. Be sure to use the email address tied to the account in question.

The diagnostics has been sent, and the support ticket ID is BLC-17871-636

I'm also seeing something similar where TouchID gets disabled after an update, but I can manually re-enable it.

@kop48

If you have a chance I'd recommend letting the technical team know about this and send in a diagnostics report. I think that have enough reports already but I'd hate for your to be a one off issue and you need a different resolution. If nothing else the team can let you know if a resolution is in the works. :)

1. Open 1Password.
2. Press Command and comma (Control and comma on Windows). The 1Password Preferences/Settings will open.
3. Select Advanced.
4. Select Send Diagnostics.
5. Select Reveal to locate the report in your Downloads folder.

Attach the diagnostics to an email message addressed to support+forum@1password.com.

• Your forum username: kop48

• A link to this thread: https://1password.community/discussion/comment/712791/#Comment_712791

• Please do not post your diagnostic report to the forum. This is for your privacy and security.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

Submitted a support request, as this happened again.

@kop48

I did not find an email from you, assuming you used the same email you use here in the community. You may not have done that and that's ok. Please do not share your email here for your privacy!

Did you get a support ID?

@1P_Tommy yup, someone replied :) MXG-55942-595.

Similar issue.

1Password for Mac 8.10.36 (81036031)

I can re-enable Touch ID, but it keeps turning itself off again - every time!

Support ticket ID is ZWX-51625-131

Thanks @luhmann_1p

It's with the appropriate team. Someone from the team will be in touch as soon as possible.

ref: luhmann_1p

I'm glad to hear that kop48. Please continue the discussion via email. Happy Saturday!