Can't Unlock With Apple Watch

I'm also seeing this same problem after updating to the latest 1P version, it was working fine before that. I have a Mac Studio without a Touch ID keyboard, but I can unlock my Mac and other apps with my Apple Watch. Not even the SSH agent wants to unlock with my Watch, and that always worked consistently in the past.

I went ahead and sent a diagnostics report to the address mentioned before and got this support ID: FTV-74354-968

I'm sorry for the trouble, @MGDominguez. I've located your support ticket, and we will contact you as soon as possible about this issue.

-Evon

ref: FTV-74354-968

Unfortunately, after the latest update (1Password for Mac 8.10.36 (81036049)), unlock with Apple Watch stopped functioning for me. This occurred immediately after the 1P update. The 1P Unlock screen (browser and app) shows the following info/error:

You need to enter your account password before you can use Apple Watch unlock.

I've entered the 1P password numerous times and the error is always the same when attempting to unlock.

I've taken the steps @1P_Dave provided above (twice), however the issue persists.

Additional details:

• Intel iMac running MacOS Ventura 13.6.7 (22G720)
• iMac unlocks successfully with the Apple Watch

Appreciate any help!

Same as @AeroJoe after the latest update (1Password for Mac 8.10.36 (81036049)), unlock with Apple Watch stopped functioning for me also. This occurred immediately after the 1P update. The 1P Unlock screen (browser and app) shows the following info/error:

You need to enter your account password before you can use Apple Watch unlock.

Additional details:

Intel Mac Mini 2018 running MacOS Sonoma 14.5 (23F79)
Other apps and mac unlocks successfully with the Apple Watch

Hi @looms and @AeroJoe - I'm sorry to hear about the trouble that you're having. I'd like to ask both of you to send over a diagnostics report too, so that the team can take a closer look.

Sending Diagnostics Reports (Mac)

Please attach your diagnostics report to an email message addressed to support+forum@1password.com.

With your email please include:

• A link to this thread: https://1password.community/discussion/145757/cant-unlock-with-apple-watch
• Your forum username.

You'll receive an automated reply to your email from our BitBot assistant and this email will include a Support ID number. Please post that number here and I'll make sure your message gets to the right team. 🙂

Thanks @Kester_D_1P! I've sent the diagnostic report, as requested.

Support ID = VVV-92359-134

Appreciate the help!

@AeroJoe

On behalf of Kester, you're welcome! It looks like the team has reached out to you internally. Please continue the conversation there. Thank you! 🙂

-Evon

ref: VVV-92359-134

+1 for me, so please update this thread when a resolution is discovered. Thanks!

I am running into this problem now as well! Happening on both of my Macs. Let me know if I should send a diagnostics

@bspachman, @VirgilBoy,

So that the team can take a closer look, I request that you please send over your diagnostics report to mailto:support+forum@1password.com. With your email, please include your forum username and URL link (https://1password.community/discussion/145757).

• https://support.1password.com/diagnostics/?mac

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here, and I will be able to locate your message and make sure it has gotten to the right place. Thank you!

-Evon