Question

Can't Unlock With Apple Watch

Forum|Forum|2 years ago
May 13, 2024
34 replies
3604 views

I've been using 1Password for years, unlocking with Apple Watch, largely without issue. There was one occasion when I needed to disable and renable Apple Watch unlock in Mac System settings, but in the years I've been using it, it's mostly not been an issue.

Then a couple of months ago it just stopped working. A couple of weeks later I replaced my Watch Series 7 with an Ultra 2, so a completely new device replacing the old one. And it's still the same. I can no longer unlock 1Password with my watch. I've even tried removing and re-adding, but same story. The Watch works just fine for unlocking my Mac, or making Apple Pay Purchases on my Mac, but it will not unlock 1Password. I get a dialog telling me that it is awaiting a response from my watch, but I don't get any notification on my Watch and have to choose to use Account password instead on Mac.

Rebooting doesn't work. Removing and re-adding watch doesn't work. Assistive Touch is NOT enabled.

1Password Version: 8.10.3
Extension Version: Not Provided
OS Version: 14.4.1
Browser: App, Chrome, Vivaldi, Safari

iOS

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B

bspachman

@1P_Evon --

Thanks! NPF-46962-639

VirgilBoy

Your support ticket ID is DJF-29361-838

1

1P_Evon

1Password Employee

Thank you, @bspachman, @VirgilBoy. I've located the tickets, and we will contact you as soon as possible about this issue.

-Evon

ref: DJF-29361-838
ref: NPF-46962-639

L

looms

Obviously a bug was created with the latest update while trying to add more features or trying to fix other bugs, since this was working fine before.

A lot of people are complaining about this, either is unlocking from apple watch or touch ID etc in the forum.

We need to know a time frame for this fix, ex : a day / week / month in order for us to decide if we will roll back to previous version which you should also provide instructions how to do so as well to the users.

1P_Tommy

1Password Employee

@looms

The team is working with the issue. I'm sorry you encountered it. Please allow them time to locate and resolve the trouble. I do not have a time frame to offer.

N

nolaquen

@1P_Evon @1P_Tommy

Adding my support ticket as well; I'm also having this issue.

BCZ-12446-964

1P_Tommy

1Password Employee

Thanks @nolagquen

ref: BCZ-12446-964

L

looms

Its been 2 weeks since the latest release broke the unlock with apple watch feature. Shouldn't this be treated as an emergency fix and not to wait for the monthly release cycle to push this ?
Yes its summer holidays but some of us are still working and need this.

P

PSS2P

Same issue here. I sent the report and my Ticket ID is DJD-57717-663.

1P_Tommy

1Password Employee

@PSS2P

Thank you. Your report is here and with the correct team.

ref: DJD-57717-663

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