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May 13, 2024
Question

Can't Unlock With Apple Watch

  • May 13, 2024
  • 34 replies
  • 3604 views

I've been using 1Password for years, unlocking with Apple Watch, largely without issue. There was one occasion when I needed to disable and renable Apple Watch unlock in Mac System settings, but in the years I've been using it, it's mostly not been an issue.

Then a couple of months ago it just stopped working. A couple of weeks later I replaced my Watch Series 7 with an Ultra 2, so a completely new device replacing the old one. And it's still the same. I can no longer unlock 1Password with my watch. I've even tried removing and re-adding, but same story. The Watch works just fine for unlocking my Mac, or making Apple Pay Purchases on my Mac, but it will not unlock 1Password. I get a dialog telling me that it is awaiting a response from my watch, but I don't get any notification on my Watch and have to choose to use Account password instead on Mac.

Rebooting doesn't work. Removing and re-adding watch doesn't work. Assistive Touch is NOT enabled.


1Password Version: 8.10.3
Extension Version: Not Provided
OS Version: 14.4.1
Browser: App, Chrome, Vivaldi, Safari

34 replies

July 30, 2024

1password.... broken again..... surprise surprise

1P_Dave
1Password Employee
July 31, 2024

@wi987

Thank you for reaching out. Are you unable to unlock 1Password using your Apple Watch? If yes then, so that I can advise further, I'd like to ask you to create a diagnostics report from your Mac:

Sending Diagnostics Reports (Mac)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

Please send the entire file.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

-Dave

July 31, 2024

BCJ-43994-851

1P_Dave
1Password Employee
July 31, 2024

@wi987

Thank you for posting the Support ID, I see that one of my colleagues has already sent you a reply. Please continue the conversation there.

To prevent duplication of efforts, I'll close this thread.

-Dave

ref: BCJ-43994-851