Skip to main content
February 1, 2024
Question

[chase.com] - Filling isn't working

  • February 1, 2024
  • 77 replies
  • 4008 views

I have looked at all the suggestions on the web and I noticed this issue was described in a post and it also mentioned Remote Access the post was closed saying Remote access was fixed but I saw no remedy for the Mac issue this is the reason I was going to switch to NordPass but after looked at that I decided to stay with 1Password I very much would like to have this feature working does anyone have an answer to this issue ?


1Password Version: 8.10.24
Extension Version: 2.20.0
OS Version: Sonoma 14.3
Browser: Chrome

77 replies

May 20, 2024

Also had this in Chrome. doesn't work at all, as described. However, it does work as normal in Firefox, so more likely something related to a recent Chrome update, but somehow very specific to Chase.com. I had logged in like normal and then relaunched Chrome for update and then it stopped working.

May 21, 2024

Does not work on any Chase URLs. This appears to be a known problem. I have tried both Chrome and Edge and all the suggested fixes/workarounds. Please advise, thanks.


1Password Version: 2.23.3
Extension Version: 22300302
OS Version: Win 11 home
Browser: Edge, Chrome

May 21, 2024

I can confirm this issue using Edge on Windows 11 as well as FireFox on the mac.

joshpugh
May 21, 2024

This just started happening for me too, on Firefox.

May 21, 2024

I am having the same issue and have found the problem in Safari, Chrome, and Firefox. I bank with Chase and accessed it frequently, so I'm certain that this issue has only come about recently and that as recently as last week the 1Password icon was appearing and working in the Chase login window. Additionally, the "AutoFill" option in the browser's 1PW menu does not work on the Chase.com login page either.

I have also noted that the problem is ONLY on the login screen. The subsequent 2FA screen, which for Chase requires both a 6-digit 2FA code and re-entering the account password, still shows the 1PW icon and it works as normal on that screen.

NOTE: I just noticed that this discussion is listed under "Beta & Prereleases." In my case, I'm using the most recent PRODUCTION release of the software (I came to this thread through a search and didn't notice the category). However, it appears that the original poster is also using the production release, so perhaps this discussion is misplaced.

1Password Version: 1Password for Mac 8.10.32 (81032050)
1PW Browser Extensions Version: 2.23.3 for all three browsers
OS Version: macOS 14.5
Browsers:
• Safari 17.5 (19618.2.12.11.6)
• Chrome 125.0.6422.61 (Official Build) (arm64)
• Firefox 126.0 (64-bit)

May 21, 2024

having same autofill problem with Chase on my Mac . Password present in login for Chase login, but neither username nor password being filled. I have two accounts with chase with different login in info, but this has never been a problem. Autofill working for other financial websites. Updated OS to 14.5 today.

May 21, 2024

I experience all the problems and attempted solutions re: Chase login with no results. Then tried to use website as "Chase.com" and then instant success. Try it.

May 21, 2024

Originally posted this in the betas thread, but that was a mistake, so reposting here.

The 1password extension usually shows a little icon inside an input field, allowing you to click on it to get suggested login info and prefill it. Today I noticed that it is totally broken for Chase bank's login, and virtually nowhere else. If I open the extension manually, and click 'autofill' on my chase login, it does nothing. Something is utterly broken and it's beyond unacceptable, as logging into my bank is literally one of the most frequent things I do.

What I've tried:
1. disabling and reenabling the extension
2. closing and reopening the 1password native app
3. uninstalling and reinstalling the extension

NOTHING has worked. I think this is on you. Chase likely pushed a change to their webforms that prevents 1p from recognizing it.


1Password Version: 8.10.32
Extension Version: 2.23.3
OS Version: 14.4.1
Browser: Arc Browser

May 21, 2024

I am also experiencing this same issue with Chase. It occurs using Edge on Windows 11 Pro and on FireFox on the mac. It started for me last week on Tuesday after Microsoft monthly patches were applied to Windows 11.

May 21, 2024

Login autofill no longer works on Chase website. In addition, when I try and use the website open and fill feature in 1PW it no longer works. Both worked fine until a few weeks ago. The 2FA autofill in works once past initial login. Using Chrome Version 124.0.6367.208 (Official Build) (arm64) Mac OS Ventura 13.5. 1Password for Mac 8.10.32 (81032050)