[chase.com] - Filling isn't working

Hey everyone! 👋

I've done some testing and you're right, 1Password is having a hard time detecting the fields. I have passed this on to our development team who are working to see if we can improve the behaviour in a future update.

In the meantime, I suggest either drag and dropping, or copy and pasting your credentials to the fields. I understand that this isn't ideal and I apologize for the disruption to your workflow.

-Alvin

ref: dev/core/core#2900

Same problem filling the Chase login using my MacBook Pro + Safari. Previously, the end of the "username" field would show the 1Password icon. Or I could click on the empty username field and username(s) associated with the URL would pop up. Now, nothing works. If I click on the browser bar 1P icon, the first login entries shown are the ones with chase.com as the URL - cool. But if I then select "Autofill" on one of them, nothing happens. So this is now a copy/paste situation.

1Password for Mac 8.10.32
Extension Version: 2.23.3
OS Version: Sonoma 14.5
Browser: Safari 17.5

Looks like this is being addressed in this thread.

Same issue and "Chase.com" also worked for me.

Additional data point: if I go to http://www.chase.com with the browser window full-screen, it presents a username and password field. 1Password can still autofill into this field across all major browsers--Brave (my primary), Chrome, Edge, Firefox.

My bookmark is set to a Chase login page located at https://secure.chase.com/web/auth/dashboard#/dashboard/overviewAccounts/overview/index. You can also reach this page by clicking the Sign in button at http://www.chase.com without entering credentials. If you visit http://www.chase.com in a browser window sized somewhat smaller, the username and password field goes away, and you can only click the Sign in button to reach this link at secure.chase.com. I experience the failed autofill behavior on the login page located at the secure.chase.com link, across all browsers.

I just tried the full screen approach, and for some reason I'm unable to see the page that is shown in your first screenshot; I still the login popup. (I'm using Edge on MacOS, FWIW.)

Yesterday, I got a 1Password alert saying my installation (8.10.33, Safari, macOS 14.5) was corrupted but ignored it.

This morning when I had the same problem logging into Chase that others have reported, I downloaded and reinstalled 1Password. Autofill still wasn't working, so I manually filled in my Chase username, clicked "Forgot password" and updated my 1Password Chase login item with the new password, which fixed things.

EDIT: I just realized this discussion is in "Beta & Prereleases," but I am using a production version.

Yesterday, I got a 1Password alert saying my installation (8.10.33, Safari, macOS 14.5) was corrupted and I should reinstall it, but I ignored the advice.

This morning when I had the Autofill problem with Chase that others in this thread have reported, I downloaded and reinstalled 1Password.

Autofill still wasn't working, so I manually filled in my Chase username, clicked "Forgot password," chose a new password and updated my 1Password Chase login item, which fixed things.

DavidB unfortunately that didn't work for me. Still no autofill or 1pw prompts where they should be. Chase made some change that's blocking the extension from working.

@boxtop217, I know you may have already done this, but have you tried restarting your computer? (Sorry if I didn't see that mentioned above as part of the suggested fixes.)

UPDATE: My solution only works for me with Safari, not with Firefox, Chrome or Edge.

Yea, same but thanks. They'll fix it eventually.