Question

[chase.com] - Filling isn't working

Forum|Forum|2 years ago
February 1, 2024
77 replies
4008 views

I have looked at all the suggestions on the web and I noticed this issue was described in a post and it also mentioned Remote Access the post was closed saying Remote access was fixed but I saw no remedy for the Mac issue this is the reason I was going to switch to NordPass but after looked at that I decided to stay with 1Password I very much would like to have this feature working does anyone have an answer to this issue ?

1Password Version: 8.10.24
Extension Version: 2.20.0
OS Version: Sonoma 14.3
Browser: Chrome

Browser Extension

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Tigshugs

Hello,

I've encountered an issue where 1Password does not autofill the Chase website login page. There is no entry defined, and even when I manually select autofill from the 1Password app, it doesn't work. Strangely, this only happens on the Chase website:

https://secure.chase.com/web/auth/dashboard#/dashboard/overviewAccounts/overview/index

To troubleshoot, I've already tried the following steps:

1.Ensured Chrome is updated to the latest version.
2. Updated 1Password to the latest version.
3. Cleared browser history and cache.
4. Restarted the computer.

Unfortunately, none of these steps resolved the issue. Currently, I can only log in by manually copying the password from the Vault and pasting it. I'm not sure why this problem suddenly started.

Has anyone else experienced this issue?

1Password Version: 8.10.33
Extension Version: 2.24.2
OS Version: Not Provided
Browser: Chrome 125.0.6422.142

irandamay

I am having the same exact issue in Safari. There's a longer thread a few posts down in this forum about it and they are working on it.

H

happyhungarian

Having the same issue with 1Password and Chase using Firefox

Tigshugs

Thank you for letting me know. I tried with Chrome and MS Edge and both weren't working. My laptop is a PC so i wasn't able to try with safari.

Appreciate the heads up that it is being looked into :)

M

millerae

This issue is ongoing for Chrome on Mac with chase.com. Has not worked in several weeks.

1P_Tommy

1Password Employee

Thanks folks. They team is continuing to work with this. Being a fellow Chase bank user I hope the resolution is on the way.

likethesky

+1 I have same issue with secure.chase.com no auto fill... although chase.com and www.chase.com do seem to work if I click Auto Fill from 1Password itself. However, a lot of times I end up at secure.chase.com independently and would like it if the auto-fill just appeared when I do.

1P_Dave

1Password Employee

@likethesky

I'm sorry that filling isn't working on secure.chase.com, our developers are still working on the issue. For the time being, you can copy and paste your login credentials into the page: Copy and fill passwords into apps that don't work with 1Password

-Dave

S

Steamboater

Coming in here to chime in, https://www.chase.com/business doesn't work either

1

1P_Evon

1Password Employee

@Steamboater,

Thank you for writing in and reporting this. Our development team is actively working on a fix. I'm sorry for the trouble.

-Evon

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