Chrome plug-in hangs

Hey @johncostanzo,

I'm sorry for the trouble you are having with 1Password in your browser. Can you start by letting me know if you have the 1Password desktop app installed as well?

I do not have the 1Password desktop app installed.
I'm running on a Chromebook and I believe the recommendation is to use only the plug-in.

Thank you for getting back to me @johncostanzo. Can you try the following to see if it improves things:

1. Right click the 1Password icon in your browser toolbar and choose 'Settings'.
2. Disable 'Integrate with 1Password app'
3. Test to see if things work as expected.

Let me know how you get on!

Thanks for the advice, @steph_giles.

In order to do as you asked in https://1password.community/discussion/comment/676780 , I had to first restart the browser (actually, I rebooted the machine) since the plug-in was nonresponsive.

But then I was able to follow your directions.

However, it does not seem to have fixed the issue. The plug-in was responsive for a while but now no longer is.

Do you have an expected date for a fix?

Hey @johncostanzo,

I think it would be useful if we could take a closer look at some logs and what may be going wrong.

I'd like to ask you to send over a console log from your browser as well as a diagnostics report:

• Save a console log for 1Password in your browser
• How to send a 1Password diagnostics report

Please attach the reports to an email message addressed to support+forum@1password.com with a link to this thread.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

Logged via BitBot as [#MQM-46676-792]

I'm experiencing the same issue in Brave. Sometimes disabling/reenabling the extension works, but not always. This just started in the last week or two and had been working as expected prior to that.

Hey @joshf,

I'm sorry for the trouble, could you please also follow the steps above to send us a diagnostics report and a console log so we can do some further investigation?

Please send the reports in an email message to support+forum@1password.com with a link to this thread. Thank you!

Thanks! I emailed support with the diagnostics. Support ID: [#BEN-26342-852]

Just to note, there's no status or information to be shared in the console log. The extension either locks up like in the screenshot above or stops responding altogether until I disable it and then re-enable it (to mixed success).

I've seen this issue on two separate machines that were working fine up until recently. Both on Brave with the extension and Mac app.

Thank you for the update @joshf, the team will be in touch soon.

ref: BEN-26342-852