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March 12, 2022
Question

Chrome Version 100.0.4896.30 (Official Build) beta won't verify

  • March 12, 2022
  • 34 replies
  • 1146 views

I'm using the beta channel of Google Chrome and an update that came through during a Chrome restart today (seems it was made available yesterday) broke 1Password. I am constantly getting the message that 1Password can't verify the browser. I've quit 1Password completely, quit Chrome completely, rebooted computer numerous times, etc. Nothing is helping.


1Password Version: 7.9.2
Extension Version: 2.3.0
OS Version: MacOS 12.2.1

34 replies

March 17, 2022

@dfresearch Sorry about this. However, we are happy to offer you a special promotion if you're interested in a membership. Please let us know!

March 17, 2022

I'd be interested in your offer. Thanks.

March 17, 2022

@dfresearch Great! In that case, please reach out to us at mailto:support+tradein@1password.com to discuss this further. After emailing in, you'll receive a reply from BitBot with a support ID that looks something like [#ABC-12345-678]. Post that here so that I can locate your email. Then we can chat from there.

March 20, 2022

Since you're no longer offering stand-alone licenses for 1P 7, and you've let 1P 6 just die out due to changes in Chrome, you've lost a loyal customer. I will not be extorted into a subscription service. That is unethical of you to allow this to happen, and I am very disappointed. At the very least, you should release a fix for 1P 6 so the browser extension continues to work. I use to extol your services for years, and now I regret that.

MrC
March 20, 2022

I think it is well understood that lifetime "license" does not mean lifetime support and product updates. No company could sustain that model.

At some point, a product's life ends, and sometimes that end is accelerated by external forces. It is the nature of the more complex inter-relationships of modern software.

March 25, 2022

Hey @d42ohpaz I was able to delete your two comments as requested. I also want to say that I'm sincerely sorry to see you go. Although we're doing away with licenses, we are still committed to creating a great and secure product. We do our absolute best to make our subscriptions worth the investment. If you change your mind about getting a subscription in the future, please let us know. Our door will always be open.

March 30, 2022

I'm having this exact problem, but I'm on 1Password 7.9.4-BETA-0 and the latest version of the Chrome plugin... how long will it be before there's a 7.9.4 beta available that has the fix?

March 30, 2022

Hey @dmz! You should have the fix for this in 1Password 7.9.4-BETA-0. Are you still getting a message that your browser cannot be verified? Can you try completely closing the app + the browser, restarting your computer, and then testing the extension out once more? Please let me know how that goes.

March 30, 2022

I have done this, on multiple machines, and it hasn’t changed anything.

March 31, 2022

@dmz Thanks for following up. To figure out what could be going on here, I'd like to ask you to create a diagnostics report from your Mac:
https://support.1password.com/diagnostics/?mac

Attach the diagnostics to an email message addressed to mailto:support+forum@1password.com. With your email please include:

  • A link to this thread: https://1password.community/discussion/127825/chrome-version-100-0-4896-30-official-build-beta-wont-verify#latest
  • Your forum username: dmz

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks!