Ctrl/Cmd-Shift-X doesn't work when 1Password is locked

Hi @mikeho,

I'm sorry for the trouble, can you start by giving the below steps a try to see if it improves things:

1. Right click on the 1Password icon in your browser toolbar and choose Settings.
2. Disable 'Integrate with 1Password app'
3. Close and reopen Chrome
4. Go back to the extensions settings and re enable the integration.

If this doesn't help, I think it would be useful if we could take a closer look at some logs and what may be going wrong.

I'd like to ask you to send over a console log from your browser as well as a diagnostics report:

• Save a console log for 1Password in your browser
• How to send a 1Password diagnostics report

Please attach the reports to an email message addressed to support+forum@1password.com with a link to this thread.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

Thanks! I'll try. Do I need to turn the integration back on? I don't have the 1Password app installed, so maybe we don't need it enabled.

Thank you for getting back to me @mikeho, I thought it may have been an integration issue but that rules that out if you don't have the 1Password app installed. You're right, you don't need that setting enabled.

Can you right click on the 1Password icon in your browser toolbar and choose Settings then scroll down to the 'Shortcuts' section and choose 'Change on Extensions page'. Do you see the correct shortcut (⇧⌘X) allocated to activate the extension?

Yes, so on Mac, it's ⇧⌘X and on ChromeOS, it's ⇧-Ctrl-X. Both are correct. It's weird because now it works occasionally, but I can't figure out when it does work and when it doesn't work.

@mikeho hmm are you able to send us your extension console logs the next time the keyboard shortcut does not work? The logs will tell us more about why the keyboard shortcut is not working via the extension.

Here's how to grab your extension console logs: https://support.1password.com/diagnostics/

Like Steph said, please attach the reports to an email message addressed to mailto:support+forum@1password.com with a link to this thread.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

This is happening to me, too. Was this ever resolved?

Hey @radarradarradar,

Can you let me know if this is something that has just recently started affecting you? I'm wondering if you are running into an issue some users have been running into since the latest update where they are having a hard time using Cmd + Shift + X to open 1Password in the browser.

Yes, it started happening about 2 weeks ago or so

Thanks for getting back to me @radarradarradar, can you let me know which browser you are using?

Possible solution/workaround: exit the desktop client?

I've been experiencing what seems to be the same problem: as of a few weeks ago the Ctrl+Shift+X keyboard shortcut was no longer been opening 1Password in Chrome. I went into the extension's settings and confirmed the keyboard shortcut hadn't changed and even tried editing it to set it to Ctrl+Shift+X again in case that somehow fixed things, but still no luck.

I generally avoid using the desktop client, but I noticed it was running and have seen it slow down/interfere with the browser extension before, so I tried exiting the desktop client and immediately the Ctrl+Shift+X shortcut began working again in Chrome.

Versions, in case it's relevant:
Windows 11 22H2 Build 22621.1194
Chrome 110.0.5481.77
1Password Browser Extension 2.6.0
1Password Windows Desktop client was version 8.x ... I'm not sure if it was the latest b/c I've since removed it to avoid this problem going forward.

Hopefully this helps narrow down the problem and/or helps others in the same situation!