Ctrl/Cmd-Shift-X doesn't work when 1Password is locked

Hey @dbertram,

Thanks for this information and I'm sorry for the trouble.

It sounds like the problem lies with the communication between 1Password in your browser and your 1Password desktop app.

If you would like to reinstall the 1Password app and give things another go I'd be happy to help make sure things are working as they should be.

Let us know how you get on!

I'm using Chrome 110.0.5481.77 on Macos.

Same problem here, ctrl-shift-x stopped working a week or two ago, Win 11, Chrome 109.

This has also broken for me with Chrome on ChromeOS, Mac, and Linux.

I found the solution to be to navigate deep into the global Chrome Extension Shortcut Settings. Delete the 1Password Keyboard Shortcut, and then re-add it.

This post has the instructions that worked for me: https://1password.community/discussion/137658/anyone-else-having-trouble-with-the-keyboard-shortcut

Recreating the same shortcut worked for me.

Hey @lanrat, @ptr727,

I'm sorry for the disruption, I'm glad you were able to get things back on track.

@radarradarradar,

Are you still experiencing difficulty?

The workaround linked above worked for me. Thanks!

Thanks for updating us @radarradarradar On behalf of Steph, you're welcome.

@steph_giles sorry for the delay. The workaround you posted on the other thread (https://1password.community/discussion/137658/anyone-else-having-trouble-with-the-keyboard-shortcut) worked for me.