Question

Ctrl/Cmd-Shift-X doesn't work when 1Password is locked

Forum|Forum|3 years ago
December 10, 2022
22 replies
2646 views

It seems like since the past few updates, Ctrl/Cmd-Shift-X doesn't work when 1Password is locked. Once it's unlocked, I can use the keyboard shortcut. I've tried this on Mac and ChromeOS with multiple different Chrome accounts/profiles. I've checked Chrome extensions shortcuts and there are no competing extensions. Anyone have an idea?

1Password Version: Not Provided
Extension Version: 2.6.1
OS Version: ChromeOS
Browser:_ Chrome
Referrer: forum-search:https://1password.community/search?Search=keyboard%20shortcut

Browser Extension

Show previous replies

steph_giles

1Password Employee

Thank you for the update @mikeho.

J

jasonchild

I found the problem and solution for me.

I recently upgraded to an AMD Radeon 9800X3D processor and in doing so the system by default installed a piece of software called "AMD Software: Adrenalin Edition".

If you open up that software and click on the gear settings icon, then click on hotkeys. Now disable hotkeys. Your 1password shortcut will start working again.

The funny thing is that in the software it lists all of the hotkeys that it uses, and ctrl + shift + x is NOT one of them. But for some reason disabling this feature resolves the issue regardless.

My best guess is that this software is reading for hotkeys and then not correctly bubbling up any keys that it does not have an event handler for.

Anyway, Hope this helps.

1P_Dave

1Password Employee

@jasonchild

Thank you for sharing with the community!

-Dave

Sign up

1Password employees: Sign in with SSO

Login to the community

1Password employees: Sign in with SSO

Scanning file for viruses.

This file cannot be downloaded