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July 18, 2021
Question

Default "Cmd+\" shortcut has a conflict on macOS Monterey

  • July 18, 2021
  • 42 replies
  • 1607 views

If you change the 1Password pop-up menu shortcut from "Cmd+\" to anything else, then try to set it back or press the "restore old shortcut" icon, you get an alert that it conflicts with a system shortcut. I checked all of my system shortcuts in my system preferences and nothing comes up.


1Password Version: Not Provided
Extension Version: Not Provided
OS Version: macOS Monterey Public Beta
Sync Type: Not Provided

ref: dev/apple/issues#5548

42 replies

December 15, 2021

Amazing, thanks @1P_Ben! That worked for me!

1P_Tommy
1Password Employee
December 15, 2021

On behalf of Ben, you're welcome

December 22, 2021

Ben's steps worked for me too. Now I'll just make sure to never unset that Cmd+\ shortcut and I should be fine 😅
Thanks Ben and everyone else too.

1Password Employee
December 22, 2021

You're welcome! I'm sorry for the trouble. Hopefully this smooths out in future updates.

Ben

January 19, 2022

Any updates from Apple on why we can't use Cmd+\? FWIW, the same thing happens when I try to set the preferences in the in-browser plugin settings (for both Firefox and Chrome) -- though those may be browser-related shortcuts, and thus 1Password is not in the loop. Regardless, would really like to return to my finger-memory shortcuts

1P_Tommy
1Password Employee
January 19, 2022

@esquared

No, none that I am aware of. Have you seen Ben's post about resetting the preferences? That may be helpful. https://1password.community/discussion/comment/621105/#Comment_621105

If you are using 1Password in the browser, some of the shortcuts are not customizable or only allow a small set of options, in my understanding.

May 3, 2022

I have the same problem. The solution noted above didn't work for me either.

Jack_P_1P
1Password Employee
May 12, 2022

Hey @benschac:

Thanks for reaching out about this. Just to confirm, you're attempting to set ⌘+\ in 1Password for Mac, and not in the keyboard shortcuts for the 1Password extension in your browser? Let me know, and I'll be able to dig in further with you.

Jack

May 12, 2022

@""Jack.P_1P" , that is correct. In 1Password 7 for Mac on macOS Monterey, you cannot set the command + backslash shortcut. The app tells you that it's in use somewhere else. I briefly used 1Password 8, and I was able to set it to command + backslash there on the same computer. After reverting to 1Password 7 (due to major Safari performance issues with the 1Password extension), I'm once again unable to set the keyboard shortcut to command + backslash.

1P_Tommy
1Password Employee
May 12, 2022

@richardbottiglieri

Did you try the reset Ben mentioned? This has helped everyone who experienced it to my knowledge. Also, I'm including myself after trying to change my shortcut to test things for a user. If you wrote in this would be the option I would provide.

https://1password.community/discussion/comment/621105/#Comment_621105