Default "Cmd+\" shortcut has a conflict on macOS Monterey

Hi @ag_ana, thanks for replying to me. I'm not sure why I didn't find that thread when searching for this issue 🤦. It's not just Pastebot that can assign ⌘\, as I said you can also assign it in the Keyboard System Preferences:

Both there and with Pastebot, it's not just that I can assign it, but ⌘\ then works properly to perform the action. For further data points, I can also assign it to https://www.mowglii.com/itsycal/ to show/hide its menubar calendar:

And to https://www.pcalc.com/mac/index.html's menubar widget:

So at least on my Mac, 1Password is the outlier. And it's clearly possible to use ⌘\ as a shortcut to activate 1Password, as this is one of the defaults on a clean install of 1Password (and I assume for people who are upgrading that already have it set).

Could you ask your developers to look at this again, especially given its widespread ability in other apps. Maybe even if they just make an exception and if someone tries to set ⌘\ as a shortcut, 1Password bypasses the code to check if a shortcut is in use. Given it's such a common shortcut for people to use to activate 1Password, and that's it's widely available to other apps and they system settings for use, I urge AgileBits to find a solution for this particular shortcut.

I didn't find this thread when initially investigating the ⌘\ issue, so I started a new one 🤦. To tie things together, I'm posting a link to my new thread here, as I've added further details. tldr is that several other apps and the System Preferences Keyboard pane all allow setting this shortcut, so there must be a solution. @rudy please, please, could the developers look at this again and find a way to allow ⌘\ once again!

Further details:

https://1password.community/discussion/comment/620799/#Comment_620799

This has also recently come up as an issue for me, but I started a https://1password.community/discussion/125308/something-recently-changed-behavior-in-firefox because I'm not on Monterey... it's affecting me on High Sierra and Big Sur alike.

This is happening for my 1Password installation too, and is significantly disrupting my workflow. I didn't experience this before Monterey, and it is isolated to 1Password. I am on an M1 and tried it on both 1Password stable and beta. Please have the developers check this again, it is a dealbreaker for my productivity.

@BesieDai, your issue sounds different (which must be why it's showing up on High Sierra & Big Sur) – it looks like you have two different 1Password extensions installed in Firefox and they are conflicting. So probably good that you have a separate thread, as hopefully someone can advise you on that issue (I use Safari, so can't help).

@ericrabil thanks for confirming it's an issue for you, too (and that other apps can use the ⌘\ shortcut). I'm sure this must affect a fair few people. 😢

Hi folks,

I understand the frustration. The problem is that we're asking the system if there is a conflict, and being told yes there is, despite the fact that all other indicators would say there isn't. That is an issue that would need to be resolved at that level, I'm afraid. We've filed the appropriate feedback, but beyond that this doesn't appear to be something the 1Password team can resolve directly.

Ben

As a small update, there is a workaround available:

1. If 1Password is running, right-click the 1Password icon at the top right of your macOS menu bar, and choose Quit 1Password Completely.
2. Open Finder and go to: ~/Library/Containers/com.agilebits.onepassword7/Data/Library
3. Locate Preferences and move it to Trash.
4. Go to: ~/Library/Group Containers/2BUA8C4S2C.com.agilebits/Library
5. Locate Preferences and move it to Trash.
6. Open Terminal and run the following command: killall cfprefsd
7. Open and unlock 1Password, and confirm that your default keyboard shortcuts are in place.

Note that the steps do completely reset 1Password's preferences, so you'd need to re-set any customizations, including auto-lock and biometry/Apple Watch preferences. I hope that helps until a better solution can be found.

Ben

No, it didn't help ... :(

Sorry to hear that @branok :( Hopefully we will hear back from the feedback we have filed to Apple, so we can look into this again in the future.

This worked for me for the main app. Firefox seems to swallow the shortcut whenever it's in focus though, can't set in the extension, which is pretty annoying.