Does not ask for touch Id / fingerprint. Keeps asking password for all actions.

Hi ​@sameerchavan, thanks for posting!

I’m sorry to hear that biometric unlock isn’t working, and you’re having to enter your account password each time you try to fill a login or open the app.

So that our team can investigate this further, I'd like to ask you to create and share a 1Password diagnostics report from your Android device: Send a diagnostics report (Android)

Attach the diagnostics to an email message addressed to: support@1password.com 

With your email please include:

• A link to this thread: https://www.1password.community/1password-at-home-31/does-not-ask-for-touch-id-fingerprint-keeps-asking-password-for-all-actions-25426
• Your forum username: sameerchavan

You’ll receive a reply with a Support ID number. You can post that number here to help me connect the dots. Thanks!

Thanks. I will send. 

Hi ​@sameerchavan, thanks for your reply! Let me know your Support ID once you have one, and I’ll make sure your ticket has reached the correct team.

1password support has become horrible. No response for more than week. It has become a bad company. Earlier 10yrs ago, it was on of the best and responsive and responsible small company. But now they dont care. I need to find another solution now. 

support ticket ID is 761304

I'm having the same issue. I've tried disabling and re-enabling biometrics on the 1pass app, but it continues to ask for the full 1pass password each time. The option to use device password also does not ever apply.

This is happening with me too. Google Pixel 10 Pro Max with Android 17. It is very annoying when standing at a counter trying to get info and having to type in my password every time. I have biometric login turned on and the Balanced profile. Only started happening in the past couple of days though. Any solution would be appreciated. Thanks.

I have the same problem. I have to enter password at least one time per day, sometimes it asks even more often. This is how I can reproduce it quickly (but it reproduces even without this weird sequence, during the day when I need to use the app again after some time):

1. I open the app. It asks for password.

2. I authenticate successfully.

3. I lock it manually and minimize it.

4. I reopen the app. It allows me to authenticate with fingerprint.

5. I lock it manually again.

6. Instead of minimizing the app, I close it.

7. I reopen the app. It requires password again.

The behaviour wasn't like this before. So it basically looks like it asks for the password when the app becomes inactive (when I explicitly close it, or when some relatively short time passes and OS itself probably removes it from active apps).

Edit: Also, closing (not minimizing) the app without manual locking requires password when you open the app again. So it basically looks like this behavior is triggered every time the app becomes inactive or gets killed.