Does not ask for touch Id / fingerprint. Keeps asking password for all actions.

Forum|Forum|13 days ago
August 31, 2026
10 replies
6 views

I am having login problem on Android app. It keeps asking password even if I have setup touch Id /Fingerprint/ Biometric login and to never ask for the password. Everytime I triy to fillin a password in context of a browser or app it asks login password. Even when i try to open the standalone app, it again ass password. I have been using 1password for more than 10yrs. And this is not the behaviour. I have setup in security to not ask password anytime or never. It should be always biometric. Or password after 30 days.

It the problem with andriod version or 1password build.

I am on Vivo X300 FE on Android version 16. Security patch July1.

Android

1P_Gem

1Password Employee

Hi @sameerchavan, thanks for posting!

I’m sorry to hear that biometric unlock isn’t working, and you’re having to enter your account password each time you try to fill a login or open the app.

So that our team can investigate this further, I'd like to ask you to create and share a 1Password diagnostics report from your Android device: Send a diagnostics report (Android)

Attach the diagnostics to an email message addressed to: support@1password.com

With your email please include:

A link to this thread: https://www.1password.community/1password-at-home-31/does-not-ask-for-touch-id-fingerprint-keeps-asking-password-for-all-actions-25426
Your forum username: sameerchavan

You’ll receive a reply with a Support ID number. You can post that number here to help me connect the dots. Thanks!

sameerchavanAuthor

Thanks. I will send.

1P_Gem

1Password Employee

Hi @sameerchavan, thanks for your reply! Let me know your Support ID once you have one, and I’ll make sure your ticket has reached the correct team.

sameerchavanAuthor

1password support has become horrible. No response for more than week. It has become a bad company. Earlier 10yrs ago, it was on of the best and responsive and responsible small company. But now they dont care. I need to find another solution now.

support ticket ID is 761304

1P_Gem

1Password Employee

Hi @sameerchavan, I’m very sorry for the delay here. Our support team are dealing with quite a bit of inflow at the moment, and are working hard to get to everyone as quickly as they can. I can see that you’ve now received a reply from one of my colleagues. I’d recommend keeping the conversation to email to ensure no wires get crossed and there’s no duplication of efforts.

M

MinisterofDOOM

I'm having the same issue. I've tried disabling and re-enabling biometrics on the 1pass app, but it continues to ask for the full 1pass password each time. The option to use device password also does not ever apply.

1P_Gem

1Password Employee

HI @MinisterofDOOM, I’m sorry to hear that you’re running into issues as well.

Could you email in with a 1Password diagnostics report from your device, so our team can look into this with you?

Send a diagnostics report (Android

Attach the diagnostics to an email message addressed to: support@1password.com

With your email please include:

A link to this thread: https://www.1password.community/1password-at-home-31/does-not-ask-for-touch-id-fingerprint-keeps-asking-password-for-all-actions-25426
Your forum username: MinisterofDOOM

You’ll receive a Support ID number. Please post that number here so I can join the dots. Thanks!

alexmidd

This is happening with me too. Google Pixel 10 Pro Max with Android 17. It is very annoying when standing at a counter trying to get info and having to type in my password every time. I have biometric login turned on and the Balanced profile. Only started happening in the past couple of days though. Any solution would be appreciated. Thanks.

alexmidd

It seems to have sorted itself now.

1P_Gem

1Password Employee

Hi @alexmidd, I’m sorry to hear that you were running into this as well, though it’s good that it seems to have sorted itself out since.

I would recommend keeping an eye on things for a few days, and if the behaviour returns, let us know, and we’ll be happy to investigate further.

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