Question

Drag and drop losing characters

Forum|Forum|4 years ago
March 23, 2022
44 replies
1083 views

Dragging and dropping usernames and passwords sometimes loses characters. This is most reproducible (50%+) in remote desktop windows but also occasionally happens in browsers. Normally seems to be one of the first few letters.

Drag and drop is from the entry displayed in the main 1password window. No addons etc. involved.

Here's a (anonymised) example:
Saved Username:
DOMAIN\martin

Usernames from drag & drop:
DMAIN\martin
OMAIN\martin

1Password Version: 8.6.0
Extension Version: Not Provided
OS Version: Windows 11 21H2

Windows

Show previous replies

M

martinsteelAuthor

@ag_mike_d dragging and dropping passwords seems worse in 8.8.0.

In build 119 I'm losing 1 or 2 of the first 4 characters on every single attempt. Looking at what's happening it appears that setting focus and inputting the characters are slightly out of sync with each other.

ag_mike_d

1Password Employee

Hello @martinsteel - I'm sorry to hear that things are worsening in this later build of 1Password 8 when dragging and dropping passwords. We appreciate you following up. I've included these updated details in our issue tracker for the development team. Thank you for your patience.

M

martinsteelAuthor

@ag_mike_d any news on drag and drop being fixed? It's been 6 months now and the feature still doesn't work.

Build 80907017

ag_mike_d

1Password Employee

Hello again @martinsteel,

Thanks for getting back to us.

I don't have any news to share on the issues you've encountered related to the drag and drop losing characters. However, in a recently released Beta, we've added the feature to allow you to “Type in window”. While understand you've had issues with context menus on some touch devices, you can now right-click on item fields and select “Type in window” to fill the contents of the field in the open window of your choice. If you'd like to try out the Beta, could you let us know how this works for you? Thank you!

Use 1Password beta releases

ag_mike_d

1Password Employee

Hello @martinsteel / @PatchCharron / @DenalB,

I have some good news to share!

A new Beta (8.9.7-31) was released today and includes the following fix for extra or missing characters when using "Type in window" or drag and drop. While this specifically mentions Remote Desktop Protocol (RDP) sessions, if folks are still seeing an issue, could you please test this out and let us know if you are still seeing any troubles: Use 1Password beta releases

Thanks and looking forward to your replies!