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March 23, 2022
Question

Drag and drop losing characters

  • March 23, 2022
  • 44 replies
  • 1083 views

Dragging and dropping usernames and passwords sometimes loses characters. This is most reproducible (50%+) in remote desktop windows but also occasionally happens in browsers. Normally seems to be one of the first few letters.

Drag and drop is from the entry displayed in the main 1password window. No addons etc. involved.

Here's a (anonymised) example:
Saved Username:
DOMAIN\martin

Usernames from drag & drop:
DMAIN\martin
OMAIN\martin


1Password Version: 8.6.0
Extension Version: Not Provided
OS Version: Windows 11 21H2

44 replies

DenalB
October 21, 2022

I also tested drag & drop. Till now there was no problem. Let's hope it stays that way. 😉

ag_mike_d
1Password Employee
October 21, 2022

Hello @martinsteel and @DenalB - We really appreciate the feedback here about drag and drop. Glad to hear you've each had success. Let us know if you see any further difficulties.

March 13, 2023

Hi @ag_mike_d, more feedback on drag and drop. It's definitely working better but is completely useless dragging in to any sort of remote session. Both of these examples worked absolutely fine in 1Password 7.

Applications over Remote Desktop has the same problem as before where some of the first characters are dropped, such as filling in a field in a browser that's open on that Remote Desktop.
e.g. mailto:my.email@domain.com becomes something like mailto:memail@domain.com

Apache Guacamole (web based remote access) is even worse and drops a significant number of characters.

ag_mike_d
1Password Employee
March 16, 2023

We appreciate the updated feedback, @martinsteel.

I'm happy to hear this is working better, but you are still seeing constant issues with remote and applications over remote desktop. I've included these updates for the team. We'll be in touch once when we have more news to share.

ref: dev/core/core#13810

ag_mike_d
1Password Employee
March 17, 2023

Good morning @martinsteel,

After some follow up from the team, the reason this isn't as reliable in 1Password 8 is because version 7 didn't support multi-line drag-n-drop and type-in-window. This led to a change in some of its function.

Since this behaviour is much more consistent for you, this presents a great opportunity if you're able to help with some testing. If you're interested, could you send a new email message addressed to support+forum@1password.com and include:

You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here and we'll follow up and get you some more details. Thanks!

ref: dev/core/core#13810

March 17, 2023

@ag_mike_d support ticked raise :) ID is 119701

ag_mike_d
1Password Employee
March 17, 2023

Thanks, @martinsteel!

I've located the ticket and will be in touch shortly.

ref: TLK-92228-393

June 29, 2023

Hi @ag_mike_d after agreeing I'd be happy to do some testing with Nightly I never heard anything back from support about what they'd like testing.

Is there any news on this being fixed?

ag_mike_d
1Password Employee
June 29, 2023

Hello @martinsteel,

Are you on the Nightly at the moment? If not, give this a try and let us know if you're still seeing troubles. I'd be happy to pass any additional test results along to the team. Thanks!

June 30, 2023

@ag_mike_d I'm on nightly and no obvious change. From the initial reply it sounded like there were some particular things they were going to ask me to test but then they didn't say anything.