Error: "1Password has detected an error with your local app database"

BLU-62778-615

@eoschlotz

Please check your email. I replied to you earlier this morning.

ref: BLU-62778-615

I read it, followed your instructions, and the problems seem to be solved. I replied to you directly via email.

Thank you again for your clear help.

The problem seems to have been caused by using a Time Machine backup to install all my apps/files on a new computer with different CPU technology, e.g. moving from Intel to Apple M2. Apple silicon has been out a long time. Seems like this problem would have been solved by Agile Bits, or at least documented very clearly.

Regardless, thank you for your excellent help.

@eoschlotz

You're most welcome. The team is still looking into the situation and they have some ideas on how to best move forward. If you have other questions you're free to followup in that email exchange. Have a great weekend. 🙂

[#GYI-84976-114]

@elef

Thank you for posting the Support ID. I see that one of my colleagues sent you a response via email, please respond there and the team will be happy to help further.

-Dave

ref: GYI-84976-114

I have the same Problem: (though my Mac was talking German to me "1Password hat einen Fehler in Ihrer lokalen App-Datenbank festgestellt. Bitte kontaktieren Sie mailto:support@1password.com."
1. Restored Mac from Backup
2. Started 1Password
3. Would not start -> Error (s. above)
4. Delete 1password.app from Mac
5. Download and install new 1password app
6. Started new 1Password app
7. Would not start -> Error (s. above)
8. go to 1password.com in Browser - everything fine there
9. go to the 1password App on my IPhone - everything fine there

Now I am here and a little desperate - what should I do?
I understand I could find the Database and rename it or get help from 1password support

I have the same problem after restoring mac from time machine backup
Deleting the 1password app and re-installing did not help

I dont want to try any of the suggestions above without support from 1password. can you please help me. thank you

@wyspe

It'll be best to help you with this directly by email. Send us an email at support+forum@1password.com and you'll receive an auto-reply from 🤖 BitBot. It will contain a conversation number, which looks like [#ABC-12345-123] – post that here and I'll be able to make sure your message goes to the right team. I look forward to hearing from you. :)

thank you. done. waiting for the auto reply mail.