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May 31, 2023
Question

Error: "1Password has detected an error with your local app database"

  • May 31, 2023
  • 54 replies
  • 5218 views

I get this error message when I start up my iMac. Any idea how this can be fixed?


1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
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Referrer: forum-search:https://1password.community/search?Search=1Password%20has%20detected%20an%20error%20with%20your%20local%20app%20database

54 replies

lmbrooksjr
February 1, 2024

I'm having the same issue on one computer, I've been able to update all my other systems.

1P_Tommy
1Password Employee
February 1, 2024

@Imbrooksjr

Have you submitted a diagnostics report? If not please do so.

  1. Open 1Password.
  2. Press command and comma. The 1Password Preferences/Settings will open.
  3. Click Advanced.
  4. Click Send Diagnostics.
  5. Click Reveal to locate the report in your Downloads folder.

Attach the diagnostics to an email message addressed to support+forum@1password.com.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

jjnoel
May 2, 2024

UXU-55314-276

1P_Dave
1Password Employee
May 2, 2024

@jjnoel

Thank you for posting the Support ID, one of my colleagues will send you an email soon. Please continue the conversation there. 🙂

-Dave

ref: UXU-55314-276