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I just set up my wife's new M2 Pro Mac mini, installed 1Password, then 1Password for Safari. Everything is configured correctly (done this dozens of times), but when I click on the locked 1P icon in the Safari menu bar, it briefly flashes (displays "...Loading") then that small window closes, opening the main login window for the macOS 1Password app. I add her password and the window just disappears...instantly. Then it's back to Safari with a locked 1P icon.

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Browser: Not Provided

Hi @LarryMcJ,

I'm sorry for the trouble you are having on your wife's Mac, it sounds like 1Password in the browser is having a hard time connecting with the 1Password app. Do the steps below improve things at all?

1. Right click the little 1Password icon on the top menu bar of your Mac (where the clock is) and select "Quit".
2. Quit your browser by right clicking its icon in the Dock and selecting "Quit".
3. Open and unlock 1Password.
4. Open your browser and test if it is working properly.
   

If this doesn't help, I'd like you to send over the following reports to we can take a closer look at what may be going wrong:

• The extension console log: https://support.1password.com/cs/extension-console-log/
• A diagnostics report: https://support.1password.com/diagnostics/

Please attach the reports to an email message addressed to support+forum@1password.com with a link to this thread.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

Thanks @steph_giles but this is apparently not an issue related to her Mac. I just now installed 1Password on a new M2 Pro MacBook Pro and I'm seeing the exact same problem as on my wife's new M2 Pro Mac mini. That's not possibly a coincidence. I'll just go back to Keychain and wait for the problems to be resolved in the next update. I don't say this with any malice at all...but I've experienced more problems with v8 than I've had with all versions during the past 17 years using 1Password.

Hey @LarryMcJ,

I'm so sorry for the trouble, that is definitely not the expected behaviour and I'd be more than happy to continue troubleshooting to get things working as they should be for you.

I respect your decision but if you would like to give it another try, the logs I requested above would be really useful for us to see exactly what is going wrong and get things back on track.

Let us know if there is anything else I can help with at all.

Thanks for the offer to continue...I honestly appreciate it, @steph_giles, but I'll pass for now and try again later. FWIW, even though both Macs are brand new, I completely deleted every single file associated with 1Password per your own instructions, then reinstalled it (a second time) on both new Macs, using a new download installer file. Same exact result. The Mac app installs fine, the Safari app "appears" to install fine, the Mac app works fine, but clicking the locked 1P icon in Safari invokes the login screen for about a half second, then it invokes the login screen for the Mac app.

Adding more details, clicking Reload 1Password does not solve the problem. Restarting browsers as well as restarting the computer does not solve the problem either.

As above reporting using Chrome browser, extension autofill doesnt work at all. Also extension and bottom of screen full app are not in sync anymore. I.e. locking extension and app worked in unison, locking one would lock the other and vice versa. Getting OOPS message. tried rebooting and pretty well what has already been listed before. Quickly losing confidence.

Someone in another thread found a fix, at least for Chrome. Uninstall the extension from Chrome, then close Chrome, open 1Password app, go to Settings>Browser, click on "Get 1Password for your browser." This will take you to the Chrome webstore's page for the extension, where you can reinstall it. The extension should work properly after that.

Have had the same issue in all my 4 browsers with the plugins.
For being able to reply here to this post, I created an account via the 1password application. Looks like creating an item fixed the issue in all the browsers :-D.
Really strange behavior.

Edit: Sorry, was to fast. The described solution worked for me in Edge, Chrome and Firefox under Windows. Brave still had the issue. I had to go the way @scottfulmar described. Uninstall plugin, restart browser, install plugin. After that, Brave plugin also works again.

Same issue here. I followed scottfulmar's feedback (Thank you very much!) and uninstalled the plugin, closed browser and used Settings>Browser "Get 1Password for your browser". As Edge is my default, the "Edge/Add-On" page opened (not Chrome) and I installed again the Edge addon. After this, it works again. So finally, reinstalling the addon is the solution I would suppose.

Edge Add-On Link I was redirected to:
https://microsoftedge.microsoft.com/addons/detail/1password-%E2%80%93-passwortmana/dppgmdbiimibapkepcbdbmkaabgiofem