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jFred
August 18, 2023
Question

Error: "Oops, something went wrong while loading" [SEE APPROVED ANSWER]

  • August 18, 2023
  • 93 replies
  • 8904 views

View Approved Answer

.

Chromium browsers (Edge and Chrome), latest version, as well as Safari

Browser extension just updated to 2.14 and now it's not working on all browsers.

When I click on the 1Password icon on the browser, I get the following error:


1Password Version: 8.10.9
Extension Version: 2.14
OS Version: MacOS 13.4
Browser: Chrome and Edge

93 replies

August 20, 2023

Been running into the same for the past few days.

DHK
August 20, 2023

I have the same problem with the Safari 1Pass, but if I access via my Mac menubar 1Pass it seems to work fine, so is mostly a non-issue for me.

August 20, 2023

Since the update of MacOS to 13.5.1 (22G90) I get the following error message in Safari "Oops, something went wrong while loading". I have restarted my Mac, uninstalled and reinstalled 1Password for Safari, to no avail.


1Password Version: 8.10.9 (81009046)
Extension Version: 2.14
OS Version: 13.5.1
Browser: Safari

August 20, 2023

I too have had the same problem pop up on both of my Macs, and have done the same attempts to fix. Hoping for a quick bug fix? Praying it won’t require an OS update…

August 20, 2023

Went looking around for similar threads and found that this has a temporary fix that can be implemented until a proper patched version of the browser extension can be released. See https://1password.community/discussion/comment/693695/#Comment_693695

August 20, 2023

See a related thread on https://1password.community/discussion/comment/693695/#Comment_693695 for a temporary fix of the issue until a new browser extension can be released.

August 21, 2023

If indeed this is real, it seems to be an edge case: For years, I have multiple Windows devices and Windows Chrome browser profiles, with the 1Password extension set to never lock automatically.

Recently, I included a new Linux Chrome browser device, that defaulted to locking 1Passsord after N-seconds. I only realised that after a while, so I guess this was synced up.

Now, all my Windows profiles are set to lock after N-seconds. Even worse, they show the "Oops, something went wrong..." Popup, and it is quite hard to get them reset not to lock. Loads of restarts of the browser etc.


1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Browser: Not Provided

August 21, 2023

Same problem here for the past few days. Seems to work now after I deactivated "Integrate with 1Password app", forced Safari to quit and re-started Safari.

August 21, 2023

Hello
I have a problem using 1password with my google chrome what can i do ?
The desktop app work fine

chrome app version is
Version
2.14.0

thanks
Dany


1Password Version: 8.10.9
Extension Version: Not Provided
OS Version: Win 10
Browser: 115.5790.173

August 21, 2023

I have gone into 1Password app > Settings > Advanced and changed my release version to nightly. This version appears to be from July and is working for me after turning on the integrate with browser setting again. I would rather be on the production release but as Nightly is working, I will stay with it for now.