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jFred
August 18, 2023
Question

Error: "Oops, something went wrong while loading" [SEE APPROVED ANSWER]

  • August 18, 2023
  • 93 replies
  • 8904 views

View Approved Answer

.

Chromium browsers (Edge and Chrome), latest version, as well as Safari

Browser extension just updated to 2.14 and now it's not working on all browsers.

When I click on the 1Password icon on the browser, I get the following error:


1Password Version: 8.10.9
Extension Version: 2.14
OS Version: MacOS 13.4
Browser: Chrome and Edge

93 replies

August 21, 2023

I have gone into 1Password app > Settings > Advanced and changed my release version to nightly. This version appears to be from July and is working for me after turning on the integrate with browser setting again. I would rather be on the production release but as Nightly is working, I will stay with it for now.

August 21, 2023

https://1password.community/discussion/141785/1password-in-the-browser-not-working-after-update-to-2-14#latest

Same thing here. See the above link for some workarounds and fixes. for me, switching the 1Password version to Nightly appears to have worked

LarryMcJ
August 21, 2023

More evidence there was actually a problem and it's been corrected in a later beta build. I prefer to stay on the production release, so will wait it out.

August 21, 2023

Ever since I upgraded to 1Password v8.10.9, I've been having problems with its auto-log-in feature. Normally, I'll click an account URL from within the 1Password desktop app or within Chrome, and the username and password fields will auto-populate. Now, they often don't and sometimes I get this error message.

I'm using 1Password v8.10.9 and Chrome v116.0.5845.96 (Official Build) (x86_64) with macOS 13.4.1 (c). I've tried restarting my iMac Pro and clearing the PRAM, but nothing works. This is becoming very frustrating since I now have to cut and paste usernames and passwords that were once automatically entered.

Please advise.


1Password Version: 8.10.9
Extension Version: N/A
OS Version: macOS 13.4.1 (c)
Browser: Chrome

August 21, 2023

Oops!. I forgot the screenshot.

August 21, 2023

Same thing for me, but I'm running Chrome on Windows. I updated Chrome and 1password extension, rebooted and still having the problem.

1Password for Windows 8.10.9 (81009046)
1Password Chrome Extension 2.14.0
Chrome version 116.0.5845.97 (Official Build) (64-bit)
Windows 10 version 22H2 (OS Build19045.2965)

August 21, 2023

Same thing for me, with the same versions as srichard. If I restart the computer it works for a few minutes but then I get the same Oops error message. Annoying.

August 21, 2023

Dear all,
for me its as well not working in safari (workaround with disable extension, enable reset app setting, browser setting)
In chrome its working so far again :S

August 21, 2023

It's been working fine for a while but now I can't get 1p extension to work !


1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Browser: Not Provided

August 21, 2023

Towards the end of last week the extension in Safari stopped working an only gives this error. The app works fine of course.

I've closed/reopened the browser.
I've tried deactivating the extension and reactivating it.
I thought about uninstalling it but got this message:

I've rebooted my Mac.

Any other thoughts? This is the error I see overall:


1Password Version: 1Password for Mac 8.10.9 (81009046)
Extension Version: 2.14.0
OS Version: MacOS Ventura 13.5.1
Browser: Safari