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jFred
August 18, 2023
Question

Error: "Oops, something went wrong while loading" [SEE APPROVED ANSWER]

  • August 18, 2023
  • 93 replies
  • 8904 views

View Approved Answer

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Chromium browsers (Edge and Chrome), latest version, as well as Safari

Browser extension just updated to 2.14 and now it's not working on all browsers.

When I click on the 1Password icon on the browser, I get the following error:


1Password Version: 8.10.9
Extension Version: 2.14
OS Version: MacOS 13.4
Browser: Chrome and Edge

93 replies

August 22, 2023

The steps in the guide don't make any difference, except completely cancelling the app integration.

August 23, 2023

@1P_Dave : Disabling and re-enabling the extension didn't make any difference.

August 23, 2023

1Password for Mac 8.10.12 (81012034) along with an updated browser extension (2.14.1) have been released in the stable channel & seems to fix this issue although it is not mentioned in the release notes!
You can now turn "Integrate with 1Passwword App" back on in the extension settings

1P_Tommy
1Password Employee
August 23, 2023

Thanks @TZESteve for the report. I'll let the team know the updates helped.

August 23, 2023

I can confirm the updated Chrome extension 2.14.1 has fixed the problem for me too, under Windows 11.

August 23, 2023

I updated Chrome recently and then some time after that I have noticed that the extension has stopped working. When I click on the 1password icon in an entry field nothing happens. When I click on the 1Password icon in the extensions area of the toolbar, I get a popup that says:

Oops something when wrong and gives me a chance to reload or contact support.

Have other people encountered this with the latest chrome? I have rebooted a few times and that has not helped.


1Password Version: 8.10.12
Extension Version: 2.14.0
OS Version: windows 11 22H2 22621.2134
Browser: Chrome 116.0.5845.97

1P_Tommy
1Password Employee
August 23, 2023

@gveres You indicated you are using 1Password in the browser 2.14. Please update to 2.14.1.

August 23, 2023

When I was gathering all of the information about versions, Chrome started automatically updating. So by the time that I had posted this, chrome had updated to: 116.0.5845.111 and I think that automatically updated the browser plugin, because it now indicates that I am on 2.14.1. The interesting thing is that yesterday when I first looked into this chrome said I was up to date with the extension I had installed.

I haven't had the issue since chrome restarted. I will post back if it happens again.

August 23, 2023

@1P_Dave @1P_Tommy : What a nice surprise to wake up to. Thank you!

1P_Dave
1Password Employee
August 23, 2023

@gveres and @SeverinAequus

I'm happy to hear that you're no longer seeing the issue after updating to version 2.14.1 of 1Password in the browser. Thank you for confirming. 🙂

-Dave