Error: "Oops, something went wrong while loading" [SEE APPROVED ANSWER]

Hello everyone,

I'm sorry for the inconvenience that the issue is causing. Our developers are working on releasing a hotfix as soon as possible. The team has identified the cause of the issue and hope to be able to share more soon.

For now, we've published documentation on how to get things working again on our website based on Tommy's instructions from earlier in the thread: If you see “Oops, something went wrong while loading”

Thank you for your patience.

-Dave

I have 2 computers and the 1P extension broke in both of them a couple days ago. I believe that this was right after I upgraded to the most recent version of Chrome.

Clicking on the icon in the browser on either machine USUALLY causes the message in the title to be shown in place of where the normal UI would be. SOMETIMES, only on computer 1, the UI will load normally, But when that happens, there are no vaults, no logins, nothing. But at least I can get the plugin version number when that happens...

On both computers, the desktop version of 1Password is working normally.

Computer 1: Lenovo ThinkPad E490s; Win11 Pro 10.0.22621; Chrome 115.0.5790.173; 1Password 8.10.9; 1Password Chrome Extension 2.14.0

Computer 2: Dell Precision 5570; Win10 Ent 10.0.19045 (corporate-managed); Chrome 115.0.5790.173; 1Password 8.10.9; 1Password Chrome Extension {version unknown}

1Password Version: 8.10.9
Extension Version: 2.14.0
OS Version: {multiple}
Browser: Chrome 115.0.5790.173

I just checked on Firefox on computer 1 and its browser extension appears to be working normally.

I'm having a similar issue, but with Safari 16.6. I am not sure when this started, but my guess is since the latest macOS update.

The extension will not unlock on icon click, but will fill some fields when activated with the hotkey, and when there are multiple matches for the site I get the expected multi-select popout to choose. I notice the issue when there is a field it won't autofill (e.g. the 2SV challenge of QNAP web ui) and I click the extension icon to get the OTP.

I followed the suggestion in the Aug 8th post from steph.giles above to no effect.
I've also removed the extension, restarted 1P, restarted Safari, and reinstalled the extension to no effect.
I rebooted my Mac to no effect.

I'm generating a console log, and, heh, now I'm seeing new behavior where instead of the error in the popup, I'm getting an eternal spinny, and the 1P extension icon is missing from the input field.

Huh. The console was full of messages, but is now blank but for a single line. I think I accidentally cleared it trying to understand if it was live refreshing, which I thought it wasn't (this is...not my area of expertise). Ah. Got a fulsome console now after: quit Safari > quit 1P > start 1P > unlock 1P > start Safari. It's logging live. ...and then it stopped logging live, right as I clicked the 1P icon in the Safari title bar. Ugh. In the middle of all this 1P app is telling me to update. OK, I have updated. Console is live updating again. It's timestamp doesn't match my system time. Not just HH, which I think is in UTC, but the MM Is off by ~20 minutes. And I'm not confident the console is logging all my 1P activity. I have logged into three sites and not seen updates in the console (though there is an ordinal that might indicate repetitions of messages. I dunno).

Eternal spinny; missing 1Pext icon on input field:

Versions:

Extensions (unchanged complement for the last couple years, continuous updates to installed):

1Pext settings (no recent changes):

Sending the extension console log and diagnostics from app, now.

and the 1P extension icon is missing from the input field.

🙄 I hadn't clicked into the text entry field 🤦😆

To be clear, the icon appears, but clicking does nothing.

Dunno if this is interesting but here's a screenshot of the delta between system and console log time

The 1Password button that appears in input boxes does nothing, and the 1Password extension icon at the top right opens a dialog saying "Oops, something went wrong while loading." The 1Password application itself works ok though.

1Password Version: 8.10.12
Extension Version: 4.7.5.90
OS Version: Windows 11
Browser: Chrome

For whatever reason we are back to unlocking and error message, from eternal spinny. I dunno man I didn't do anything.

The 1Password button that appears in input boxes does nothing. The 1Password extension button at the top right of the window just brings up a message saying "Oops, something went wrong while loading." This is new behaviour after both Chrome and 1Password have updated themselves in recent days.

The 1Password app itself seems to be working (except the 'Scan QR code' button doesn't work).

1Password Version: 8.10.12
Extension Version: 2.14.0
OS Version: Windows 11
Browser: Chrome

@SeverinAequus, @andan, and @jribbens

I'm sorry that you're also running into the same error message when using 1Password in the browser, I've merged your comments into the thread that we have open for the issue.

Please try the steps in our guide: If you see “Oops, something went wrong while loading"

Let me know if that doesn't help you workaround the issue.

-Dave