Error: "Unable to save item." when saving a new password in the browser

Hey @dragoncat,

Are you referring to the 'Unable to save' issue?

If so, can you give these steps a try:

1. Open your browser.
2. Right-click the 1Password icon in the browser's toolbar and select "Settings".
3. Under General, disable "Integrate with 1Password app".
4. Under Accounts & Vaults, click the ( ⋮ ) three dots to sign out of your account. (This won't be available if "Integrate with 1Password app" is still enabled)
5. Click "+ Sign in to a new account" to sign back in.

Let us know how you get on!

Hi Steph,

Thank you! That worked. Is this a bug or a feature? I don't understand why this would present as a problem in the first place so I'd appreciate any insight you can provide.

Hey @dragoncat,

I'm glad things are back on track. This is indeed a bug that we are currently investigating, I'm sorry for the disruption!

Facing the same issue. Unable to save error, cant apply suggested passwords, cant edit/delete passwords and sync is not working via the extensions. Only seems to affect Edge/Chrome browser as Safari on Mac is fine. Already created a ticket and waiting for the next steps. I thought I was alone, but after seeing issues here, not sure what support can do till this bug is fixed.

Hey @mkombat580,

I'm sorry you are running into this issue, can you share the Support ID so I can take a look?

Thank you!

Here you go. TMP-95969-794. They responded saying that this is a known issue and are actively looking at fixing it at the earliest. Hoping that all the above issues I have mentioned are being looked at. Thanks.

Hey @mkombat580, just want to follow up here, as no one has replied to your message. I took a look at your ticket, and I do see that the workarounds we shared did not help. I'm very sorry about that. The issue is indeed something that our developers are actively investigating, and we are hopeful for a fix in the future.

I did see that one of my colleagues suggested for you to turn off 2fa for your account, if you are open to it. I understand why that would not be desirable or ideal. However, I do want to bring up this option again, as turning off 2fa for your account could resolve the issue and provide some much needed relief. I do think it's worth a try, and if you want to re-enable 2fa, you can do so again afterwards.

I appreciate your patience. Let us know if you have any further questions.

I turned off 2FA temporarily to test and everything works just fine. So, it is the 2FA at fault here. Having said this, I am not comfortable turning off 2FA for longer time. I really hope your Engineers can release a fix at the earliest. Thanks.

@mkombat580 thanks for the follow-up. I'm glad that you tried it and confirmed the cause of the trouble. That said, I completely understand why you turned back on 2fa. I do hope that there will be a fix to this issue sooner rather than later.

Thank you for your patience!

Hey @billcorn,

It sounds like you are running into an issue with the extension syncing to our server and saving your information. We have had reports related to this recently and have created an internal report to track the issue. I've added your ticket to that report.

In the meantime, could you try the following to see if it helps?

• Lock the 1Password app (which also locks the extension).
• Unlock the 1Password app (which also unlocks the extension).

If the issue is still present, then please go through the steps below to fully re-sync your account:

1. Right click the 1Password icon in your browser toolbar and choose Settings.
2. Under General, disable "Integrate with 1Password app".
3. Under Accounts & Vaults, sign out of your account.
4. Sign back into your account.
5. Go back to General, and re-enable "Integrate with 1Password app".
6. If you don't have the 1Password app installed, you can skip step 5 and leave app integration disabled.

Let us know how you get on, I'm sorry for the disruption!

ref: dev/core/core#17386