Error: "Unable to save item." when saving a new password in the browser

I've been having the same problem with multiple Chromebooks. I've tried what you suggested and still get the Unable to Save issue. It's really a problem because it mostly occurs when trying to setup a new site.

We have the same problem (in Chrome on PC) which I think is the cached password databases not synching between the PC and the 1password site because the PC is logged in to the app/browser addon, but not to the central site. Often if I add a new password on the website, it won't show on my pc - whether browser addon or the PC app. I've had passwords that I create and only appear on my PC, not on the website until I forcibly log out and try to resynch.

I followed your "full re-sync" procedure above and it updated my computer from the 1password site's database.

Hey @KenEsq, @elechliter

I'm sorry for the trouble, our team are aware of the disruption this is causing and are working hard on a fix.

They may be able to further assist you in getting things working in the meantime if you send over a console log from your browser as well as a diagnostics report so we can see if there is anything else that may be interfering:

• Save a console log for 1Password in your browser
• How to send a 1Password diagnostics report

Please attach the reports to an email message addressed to support+forum@1password.com with a link to this thread.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

Had 1password a couple weeks and it was working pretty well. All of the sudden, it will no longer save sites or or passwords, I just get an "unable to save" error. Defeats the purpose of a password manager if it won't manage!

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Win10
Browser:_ Chrome

Same issue here with the Edge extension, despite using the procedure indicate by steph.giles. In addition, I have been unable to generate a diagnostics report, because rather than being able to save any file, I am taken to this site https://support.1password.com/contact/?s=Get+help+with+1Password&b=x

Hello @isthisall,

Thanks for your message and sorry to hear that you are getting an unable to save error message. We're happy to help look into this further.

Could let us know if message is appearing in the 1Password 8 for Windows app or in 1Password in the browser?

Looking forward to your reply.

It's appearing in Google Chrome and shows as a 1Password pop up when entering a new site.

Hello again @Isthisall,

Thanks for your reply and confirmation of these troubles with 1Password in Chrome. Based on the description, it sounds like you might be running into a known issue that our development team are currently investigating and I've added your details to that issue. This may be caused by some syncing troubles from the browser extension's authentication with our server. I apologize for any interruption in your workflow caused by this issue.

In the meantime, could you try the following to see if it helps?

1. Lock the 1Password app (which also locks the extension).
2. Unlock the 1Password app (which also unlocks the extension).

If the issue is still present, please go through the steps below to fully re-sync your account:

1. Right click the 1Password icon in your browser toolbar and choose Settings.
2. Under General, disable "Integrate with 1Password app".
3. Under Accounts & Vaults, sign out of your account (Please ensure you have access to your 1Password account via one of the 1Password apps, or 1Password.com before signing out).
4. Sign back into your account.
5. Go back to General, and re-enable "Integrate with 1Password app".
6. If you don't have the 1Password app installed, you can skip step 5 and leave app integration disabled.

Looking forward to hearing back from you.

ref: dev/core/core#17386

Hey @dwestenk,

I'm sorry for the trouble. Can you let me know which step when generating the diagnostics report is taking you to that page?

What happens when you open your 1Password app and choose Settings > Advanced > Send Diagnostics?

That being said a console log should provide us with the details needed to see if it is indeed this issue you are running into or another issue we can further investigate so please feel free to send an email with this attached.

Thanks!

So I was having this issue, and I may have found a solution that I haven't seen mentioned yet.

I logged into 1Password normally this morning after starting up my computer. Then I logged into my VPN. Started getting the "unable to save item" message. Disconnected from my VPN, then it started working again. Is this possibly just 1Password being extra-safe here and not allowing you to save if your IP changes?