Error when using 1Password in the browser: "Your session has expired."

1. Yes I have two-factor turned on. I have another authenticator app (not Duo or Okta) as well as a security key.
2. I do not have the desktop app installed
3. I have tried toggling that option on and off - the issue persists either way.

Note that this happens on my work PC (Windows), my personal Macbook (both for myself and my wife), and it also happening on my mother's Windows PC. I have other friends that use 1Password and they are all complaining about the same behavior. I would suspect it's far more widespread than just the couple of us that have taken the time to come here and post. I myself was watching this thread for a long time before I got annoyed enough to register an account and complain.

Most often, but not always - it seems to happen after the computer has locked. Sometimes it just prompts for my master password, other times it re-prompts for MFA as well - there is no perceptible pattern to when it will ask for 2FA.

@computerdude1032

Thank you for the detailed reply. The team is aware that the issue is affected a number of customers and they're actively working on a fix. I'm sorry again for the frustration.

Can you try the following as a temporary workaround:

1. Open your browser.
2. Right-click on the 1Password icon in your browser and click Settings.
3. Turn off "Integrate this extension with the 1Password desktop app".
4. Click on Security.
5. Make sure that "Automatically lock 1Password" is turned on.
6. Close and then reopen your browser.

Let me know if you still see a new tab open with the message "Your session has expired" with these specific settings.

-Dave

Signed up just to say I have the same issue. M1 Mac, Microsoft Edge. Really annoying.

Same issue, win10 chrome. with the same pc, in firefox works fine. Google changed the cookie policy in chrome, maybe this cause the bug? it's really disappointing that, we are paying for this service and they cannot solve the problem.

@sdmiller

Thank you for the reports and I'm sorry for the disruption that the issue is causing. So that I can confirm that you're affected by the known issue being discussed in this thread can you tell me the following:

1. Is two-factor authentication enabled for your 1Password account? If it it then are you using Duo or Okta or just another authenticator app?
2. Do you have the desktop app installed?
3. In the "Security" section of the extension's settings, do you have "Automatically lock 1Password" toggled off?

-Dave

1 MFA using google authenticator
2 No
3 I currently have it toggled off but I've had it both on and off an no difference.

Dave_1P
1. Enabled, google authenticator
2. no
3. toggle off

It's already almost two months since this annoying bug was reported and it's still not fixed. Very disappointing.

I use 1password at work and liked it so much, that I considered switching personal/family password manager from LastPass to 1password once my LP subscription expires. Seeing how you don't care about a bug like this one, I realize it's not going to happen.

1. youbikey and google authenticator
2. no app, just chrome extension
3. toggle off

How can i refund my money? this is pathetic

Thank you everyone for providing those details. Our development team is working on a permanent fix for the issue. For the time being, choosing one of these workaround options will prevent the issue from happening:

Option 1: Turn on auto-lock for 1Password in the browser

1. Right-click the 1Password icon in your browser's toolbar and select "Settings".
2. In the Security section, turn on "Automatically lock 1Password" and "Lock when device goes to sleep", then set the idle timer to 8 hours.

Option 2: Install the 1Password desktop app (if you'd like to keep auto-lock turned off)

1. Install the desktop app: Get the 1Password apps
2. Make sure that integration between the desktop app and the browser extension is turned on: Right-click the 1Password icon in your browser's toolbar and select "Settings" > Make sure that "Integrate this extension with the 1Password desktop app" is turned on.
3. Use the desktop app to set your auto-lock setting to the preferred option: How to set 1Password to lock automatically

Let me know if you run into any issues following these steps and I'll be here to help further. I'm sorry again for the trouble that the issue is causing, I know that these workaround options aren't ideal and our development team is actively working on a permanent fix.

-Dave