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February 1, 2024
Question

Error when using 1Password in the browser: "Your session has expired."

  • February 1, 2024
  • 54 replies
  • 4901 views

Since today, there is a strange problem with the 1Password extension in Edge: When I open a website or click on the tab of an open website, the 1Password sign-in webpage (https://my.1password.com/signin/?a=XXXXXXXXXXX) is being opened in another tab. See screenshot.

This happens only when I unlocked the browser extension beforehand.

When I sign in, the tab is closed automatically. Since the extension is unlocked, I can sign in via the extension.

I already tried to manually open the sign-in page, sign-in and logout, but that doesn't help.

What's wrong here? Does someone else have the same problem?

54 replies

March 20, 2024

I am also having this issue- opening a new tab and switching me away from my work is driving me insane

1P_Dave
1Password Employee
March 20, 2024

@cfireborn

I'm sorry that your work is being interrupted. Does the new tab say "Your session has expired"? If it does then this is a known issue that our developers are looking into.

Have you tried the two options that I listed right above your post? They'll prevent the issue from happening while the team works on a permanent fix. You can find them here.

-Dave

April 11, 2024

Dave_1P

March 19

edited March 19
Thank you everyone for providing those details. Our development team is working on a permanent fix for the issue. For the time being, choosing one of these workaround options will prevent the issue from happening:

Is there somewhere that we can follow the bug report/fix status other than to continually check back here and on Reddit?

1P_Dave
1Password Employee
April 11, 2024

@BettieMage

Welcome to the community! I'm sorry that you're also running into the same issue. When a fix is released in a future update, my colleagues and I will make sure to update this thread. Alternatively, you'll see the fix noted in our release notes as soon as it is available if you'd prefer to check that way:

For the time being, have you tried the workarounds that I described earlier in this thread? You can find them here.

-Dave