Error: "You've used a newer version of 1Password on this device." (See Approved Answer)

Same thing for me !!

Same here, but in German. I cannot use 1password anymore. Please fix this ASAP, I need the app all the time. My whole workflow ist stuck this way.

Same here but in German. I cannot use 1password anymore. Please fix this ASAP.

You can reset with this : https://support.1password.com/cs/starting-over/?mac
It’s work for me

Hello @IanHarrison, @Aussitot, and @AlexanderZ! 👋

I'm sorry that you all ran into an error message when unlocking 1Password for Mac. We're currently investigating the issue and have some steps to resolve the problem and get you back up and running. As a start, I'd like to ask you to create a diagnostics report from your Mac:

1. Open Finder.
2. Click Go in the menubar at the top of the screen.
3. Click Go To Folder...
4. In the new pop-up that appears paste: ~/Library/Group Containers/2BUA8C4S2C.com.1password/Library/Application Support/1Password/Data and then press return on your keyboard.
5. Right-click on the folder titled logs and select Compress "logs".

Attach the newly created logs.zip file to an email message addressed to support+forum@1password.com.

With your email please include:

• A link to this thread: https://1password.community/discussion/139434/youve-used-a-newer-version-of-1-password-on-this-device-update-to-the-latest-version-to-keep
• Your forum username: username
• Please do not post your diagnostic report to the forum. This is for your privacy and security.

The report will be in zip format. Please send the entire file.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

-Dave

edit: Corrected the diagnostics report instructions.

ref: /cst3/-/issues/109

[#QBB-64993-539]

Raz

When I attempot top open I get the same 'used a newer version' window and to download and to update to the newest version - I have 8.10.4 modified at 10:22 ET today. I can't access my passwords.

I can't open 1Password to ACCESS settings - so no diagnostic report can be sent to you. [#QBB-64993-539]

Here is what I got from support, it worked (I just had to enter the access data again):

I'm sorry to hear about the problem you've been experiencing with moving from the Beta to the Production version of 1Password 8.

To solve this, you'll need to move 1Password's Data folder out of the way so that it can make a new one. Here's what to do:

Right-click the 1Password icon in the menu bar (if it's there) and click Quit.
Open Finder, and click the Go menu > Go to Folder...
In the box that appears, copy and paste the following exactly:
~/Library/Group Containers/2BUA8C4S2C.com.1password/Library/Application Support/1Password/

and press Return.

You'll see a folder called Data - right-click on the folder and select Compress "Data".
Drag the original Data folder to the Trash.
Wait a few moments and then open 1Password 8. You'll be taken through the first setup process.

@raz99

Thank you for posting the Support ID. I've sent you a reply, let's continue the discussion there.

-Dave

ref: QBB-64993-539

The solution posted by @AlexanderZ worked for me, except I had to launch 1P twice after deleting the Data file. The first time I launched 1P a new Data file was created but 1P did not open. The second time 1P launched to the setup process.

Presume I can delete the old compressed Data file now?