Error: "You've used a newer version of 1Password on this device." (See Approved Answer)

@mikebore

Yes, if all data is present you can indeed remove the old file.

edit: Please see the approved answer: https://1password.community/discussion/comment/683383/#Comment_683383

I rebooted my MacBook. Went to open 1PW but got this message: "You’ve used a newer version of 1Password on this device. Update to the latest version to keep using 1Password. Contact mailto:support@1password.com if you need help." (Please note I keep 1PW up to date so this make no sense to me.) I pressed the OK button. Message disappears and nothing happens. If I try again to open 1PW app I get the same. So I uninstalled 1PW thinking maybe it was corrupted. Then downloaded the latest version (8.10.4) from 1PW. The installer downloads but when I open it rather than installing I get that same message that I've used a newer version. Help!

1Password Version: see above, but can't install it
Extension Version: 2.9.0
OS Version: Ventura 13.2.1
Browser:_ Firefox

[#UAC-48469-655]

The same for me, after deleting the Data folder it works fine now.

Ian

Thanks @IanHarrison

We're looking to see what may have happened.

ref: UAC-48469-655

@henryturkel

Please see this post. https://1password.community/discussion/comment/683189/#Comment_683189

Also, please update macOS to 13.3.1 as soon as possible, unless that was a typo. Apple recommends it due to security concerns.

 Apple Support - Keep your Mac up to date, - Update your iPhone, iPad, or iPod touch, - Update your Apple Watch, - Security Updates

Edit: Corrected link.

I have never used a Beta version of 1password. So my problem was not due to converting from Beta to production. I was getting the message re having had a more recent version of 1password in the past after rebooting my MacBook and then trying to open the 1password app. So I tried to download version 8.10.4 and it would download but not install. Just gave me the same message. So an endless loop of sorts. I thought my current version at the time (earlier version of 8) was corrupted so uninstalled it. But then couldn't install 8.10.4 because I got the same message after it downloaded. So failed to install. But then I switched to Chrome from Firefox and it downloaded and installed. I've since updated Firefox to the latest version. Now all works perfectly with any browser. I will update Ventura now ASAP. Was the problem a glitch with an older version of Firefox? Do I need to do anything more (reluctant to mess with success)? Do you need anything more from me?

Correct, but the underlying issue is most likely a database scheme change. The only way to recover from the message is to recreate a new database using the steps above. The steps above are for 1Password for Mac, the desktop application.

You could install 1Password in the browser without needing the desktop application, but you'd lose things like Touch ID. I would encourage you to follow the steps to get 1Password 8 for Mac back on its feet, so to speak.

edit: Please see the approved answer: https://1password.community/discussion/comment/683383/#Comment_683383

I can no longer open 1Password. I am on a Mac laptop, 12.5.1., using what I recall is 1Password 8, but of course I cannot open 1P to verify the version. I attempted to reinstall, but I get the same error message.

Error Message:
"You’ve used a newer version of 1Password on this device. Update to the latest version to keep using 1Password. Contact mailto:support@1password.com if you need help."

I can't open 1P, I can't install the latest version of 1P, but strangely the Safari extension appears to still be working properly.

Anyone have any ideas what's going on. 1P is a mission critical application for me.

Thanks

1Password Version: ?
Extension Version: Not Provided
OS Version: 12.5.1
Browser:_ Safari Chrom

Update: The solution posted by @AlexanderZ above worked for me as well. I also had to launch 1P twice after deleting the Data file. The first time I launched 1P a new Data file was created but 1P did not open. The second time 1P launched to the setup process.

That was scary.

Here is the complete solution (with updates from me) for everyone else:

=============================

To solve this, you simply need to move 1Password's Data folder out of the way so that it can make a new one.

Here's what to do:

Right-click the 1Password icon in the menu bar (if it's there) and click Quit.
Open Finder, and click the Go menu > Go to Folder...
In the box that appears, copy and paste the following exactly:
~/Library/Group Containers/2BUA8C4S2C.com.1password/Library/Application Support/1Password/

and press Return.

You'll see a folder called Data - right-click on the folder and select Compress "Data".
Drag the original Data folder to the Trash.
Wait a few moments and then open 1Password 8. Nothing will happen except that a new Data folder will be created.

Open 1Password a second time. You'll now be taken through the original setup process and all your original data should be present.

===============================

.

Hello everyone,

Our developers are currently investigating the issue and I recommend that you send in a diagnostics report to the team before resetting the app so that we can confirm the specific cause of the issue on your device and advise on the best path forward. Instructions on how to send in a diagnostics report:

1. Open Finder.
2. Click Go in the menubar at the top of the screen.
3. Click Go To Folder...
4. In the new pop-up that appears paste: ~/Library/Group Containers/2BUA8C4S2C.com.1password/Library/Application Support/1Password/Data and then press return on your keyboard.
5. Right-click on the folder titled logs and select Compress "logs".

Attach the newly created logs.zip file to an email message addressed to support+forum@1password.com.

With your email please include:

• A link to this thread: https://1password.community/discussion/139434/youve-used-a-newer-version-of-1-password-on-this-device-update-to-the-latest-version-to-keep
• Your forum username: username
• Please do not post your diagnostic report to the forum. This is for your privacy and security.

The report will be in zip format. Please send the entire file.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

-Dave

ref: dev/core/core#21214