Error: "You've used a newer version of 1Password on this device." (See Approved Answer)

But I no longer get that message. I have the desktop app up and running. As well as the extensions for the browsers. Both (desktop and extensions) work with Firefox and Chrome. And touch ID is working normally as well to open the desktop app. Do you still advise following those steps? (I may have actually done that or something similar earlier when I was emailing with Alvin re the same issue before you contacted me. But with an sqlite (?) file.

Hi @1P_Dave have sent logs to your support email address... Support ID [#DZE-45859-815]

I have sent my zipped logs folder.

Support ID: [#UST-98296-888]

support ID: [#MSY-92187-566]

@henryturkel

If you're no longer seeing the "newer version" message when opening 1Password, I would suggest making sure that all of the items in 1Password on your Mac are also visible on 1Password.com.

Click the ↓≡ sorting options at the top of the All Items list in 1Password for Mac to see the item count, and compare that to the item count in All Vaults on 1Password.com. If there's a difference, please send us a diagnostics report following Dave's instructions.

Otherwise, if everything is as expected, you don't need to take any further action. We'll be here if you need help at any time.

support ID: [#HSJ-66338-575]

@chris2023 and @nadeama

I see that my colleague has sent both of you a response to your emails, please continue the conversation there. 🙂

@tpavlovic and @Stefan_Schulte

Thank you for posting the Support IDs, your diagnostics report will be reviewed and you'll receive an email soon.

-Dave

ref: DZE-45859-815
ref: UST-98296-888
ref: MSY-92187-566
ref: HSJ-66338-575

Adding my name to the list. [#MJN-53355-464]

support ID: [#IZA-54813-756]

For Error: "You've used a newer version of 1Password on this device."

@lspeterman and @starwolf

Thank you, your tickets are with the right team and you'll receive a response as soon as possible. 🙂

-Dave

ref: MJN-53355-464
ref: IZA-54813-756