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April 12, 2023
Question

Error: "You've used a newer version of 1Password on this device." (See Approved Answer)

  • April 12, 2023
  • 51 replies
  • 2451 views



https://1password.community/discussion/comment/683383/#Comment_683383

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Hi

Just started my Mac up this morning and I got the following message, I have tried uninstalling and reinstalling with no luck. Any ideas please ?

Thanks

Ian


1Password Version: 8
Extension Version: Not Provided
OS Version: Mac Ventura 13.2.1
Browser:_ Not Provided

51 replies

1P_Dave
1Password Employee
April 26, 2023

@afreemanmd

I'm sorry that you're running into the error message as well. I see that we responded to your email and that you replied less than an hour ago. One of my colleagues will send you another reply as soon as possible. Please continue the conversation there.

-Dave

ref: URS-51187-677

April 26, 2023

all set now thanks

1P_Dave
1Password Employee
April 26, 2023

@sagov

I'm happy to hear that all is well now. 🙂

-Dave

April 28, 2023

[#BXH-18458-731]

1P_Dave
1Password Employee
April 28, 2023

@gilby

Thank you for posting the Support ID. One of my colleagues will take a look at your logs and get back to you as soon as possible.

-Dave

ref: BXH-18458-731

April 29, 2023

I have the same issue. What I have just discovered is I am getting the error message and am unable to access 1Password when using Firefox. However, I switched to Safari, and other than asking me to fill in my password several times, it is working fine with this browser.

Using Firefox - 112.0.2 (64-bit)

May 1, 2023

GEW-13526-646

1P_Dave
1Password Employee
May 2, 2023

@Westside

Thank you for posting the Support ID. Please continue the conversation with my colleague over email. 🙂

-Dave

ref: GEW-13526-646

June 2, 2023

I am surprised how long this has persisted without a proper solution. I had to do the workaround (much earlier in thread) again recently

June 2, 2023

Thanks that is what I did six weeks ago and it works. The fact that you still need people to send in logs implies it is more difficult to solve than you thought?