Error: "You've used a newer version of 1Password on this device." (See Approved Answer)

support ID: [#ZBK-14627-791]

@robharvey85

Thank you for posting the Support ID. I see that my colleague has sent you a response, please continue the conversation over email. 🙂

-Dave

ref: ZBK-14627-791

I am getting this message - "You’ve used a newer version of 1Password on this device. Update to the latest version to keep using 1Password. Contact mailto:support@1password.com if you need help"

WTF is going on? I am using current version of 1 password.
I absolutely HATE this program since it forced us into membership.

1Password Version: 8.10.4
Extension Version: 2.9
OS Version: mac 13.2.1
Browser:_ firefox developer
Referrer: forum-search:https://1password.community/search?Search=I%20am%20getting%20this%20message%20-%20You%E2%80%99ve%20used%20a%20newer%20version%20of%201Password%20on%20this%20device.%20Update%20to%20the%20latest%20version%20to%20keep%20using%201Password.%20Contact%20support%401password.com%20if%20you%20need%20help.

Hello @markphoto1! 👋

I'm sorry for the frustration. Our team is aware of the issue and can help you get everything working again. I see that you've also sent in an email and the team has just sent you a response. Please reply directly to that email once you've had a chance to read it.

-Dave

ref: BWR-63944-515

The data partition on my Mac was corrupted and I had to recover from back up. Now when attempting to open 1P I get the following:

You've used a newer version of
1Password on this device.
Update to the latest version to
keep using 1Password. Contact
mailto:support@lpassword.com if you
need help.

I have deleted the app and reinstalled and I get the same thing. I have reached out to 1P but they have not responded and I would prefer to get back up and running ASAP. I would appreciate any help. Thank you.

1Password Version: 8.10.4
Extension Version: Not Provided
OS Version: MacOS 13.3.1
Browser:_ Not Provided
Referrer: forum-search:https://1password.community/search?Search=Yo%20u%20'%20v%20e%20used%20a%20newer%20version%20of%201Password%20on%20this%20device.%20Update%20to%20the%20latest%20version%20to%20keep%20using%201Password.%20Contact%20support%40lpassword.com%20if%20you%20need%20help.

You’ve used a newer version of 1Password on this device. Update to the latest version to keep using 1Password. Contact mailto:support@1password.com if you need help.
I keep getting this message since I had to do a clean reinstall of monterey 12.65 on my 2018 iMac

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Browser:_ Not Provided
Referrer: forum-search:https://1password.community/search?Search=cannot%20open%20%201Password%20in%20newly%20reinstalled%20montery%20mac%20os%20%20keep%20getting%20this%20error%20message

1password8
Monterey12.65
browser is chrome

I have the same problem and frustration and got no reply from 1password for 2 days now!!

that soled my problem

@sagov

I'm sorry for the delay. One of my colleagues will follow-up with you over email as soon as possible to make sure that everything is working correctly. 🙂

-Dave

ref: YZD-15176-669