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chazzunokuthunuchtec
June 1, 2023
Question

Error: "Your Mac hasn't logged out because '1Password' failed to quit."

  • June 1, 2023
  • 58 replies
  • 2550 views

Attempting to log out of my Mac fails with an on-screen message "Your Mac hasn't logged out because "1Password" failed to quit. To continue logging out, quit "1Password"." The on-screen message has options "cancel" and "try again". If I use the 1Password "helper" to completely quit 1Password the log out then completes.

Currently running macOS Ventura 13.4 on iMac retina 5K 27-inch 2019, and using 1Password for Mac 8.10.7 81007041 (from Mac App Store) with current subscription to 1Password for Families.


1Password Version: 8.10.7
Extension Version: 2.11.0
OS Version: macOS 13.4
Browser:_ Safari
Referrer: forum-search:Your Mac hasn't logged out because 1Password failed to quit

58 replies

1P_Dave
1Password Employee
June 7, 2023

@jsclarke99

Thank you for posting the Support ID, one of my colleagues will send you a reply over email as soon as they've reviewed the report.

-Dave

ref: VNM-53219-143

June 9, 2023

Dave,

I have also submitted a support request with diagnostic. I will posted my SupportID when I receive it.

Edit: [#AXB-43722-268]

Thank you!

1P_Tommy
1Password Employee
June 10, 2023

Thanks @dschnabel

ref: AXB-43722-268

June 11, 2023

I am also having the same problem...
I am running macOS Monterey Ver 12.6.6 on a Mac Studio. Using Safari Ver 16.5 (17615.2.9.11.6, 17615)

June 11, 2023

I just submitted a report request wit a diagnostic.

[#HRM-26847-368]

Thank You

June 12, 2023

Is there a setting to change that will allow the nightly shut down to happen without my having to close iPassword by hand first?


1Password Version: 8.10.7
Extension Version: 2.11.0 safari
OS Version: macOS 13.4
Browser:_ Safari 16.5
Referrer: forum-search:https://1password.community/search?Search=the%20program%20prevents%20iMac%20from%20shutting%20down

1P_Dave
1Password Employee
June 12, 2023

@Glenn62

Thank you for sending in a report. I see that Tommy has responded to you already, if you have any other questions then please reply to this last email.

@KH6745

I'm sorry that you're also running into the issue. Our developers are investigating the problem and I've added your report to the internal work item open for the issue.

-Dave

ref: dev/core/core#21869

June 12, 2023

Same issue here. Macbook Pro 13" (2020); Ventura 13.4.

1P_Dave
1Password Employee
June 13, 2023

@shanet34

I'm sorry that you're also seeing the same issue on your Mac. I've let our developers know that you're affected.

-Dave

ref: dev/core/core#21869

June 13, 2023

Same issue here. Macbook air, 2020, m1, ventura