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chazzunokuthunuchtec
June 1, 2023
Question

Error: "Your Mac hasn't logged out because '1Password' failed to quit."

  • June 1, 2023
  • 58 replies
  • 2550 views

Attempting to log out of my Mac fails with an on-screen message "Your Mac hasn't logged out because "1Password" failed to quit. To continue logging out, quit "1Password"." The on-screen message has options "cancel" and "try again". If I use the 1Password "helper" to completely quit 1Password the log out then completes.

Currently running macOS Ventura 13.4 on iMac retina 5K 27-inch 2019, and using 1Password for Mac 8.10.7 81007041 (from Mac App Store) with current subscription to 1Password for Families.


1Password Version: 8.10.7
Extension Version: 2.11.0
OS Version: macOS 13.4
Browser:_ Safari
Referrer: forum-search:Your Mac hasn't logged out because 1Password failed to quit

58 replies

1P_Tommy
1Password Employee
June 13, 2023

@FragTagger et al.

Thank you for the reports. I've passed along any new reports. I don't think we need additional diagnostics at this time. If that should change we'll let you know. My apologies for the trouble.

ref: dev/core/core#21869

June 14, 2023

When I return to my sleeping MacBook Air 13", a message appears indicating the system was unable to log out due to 1Password not quitting. When I check to see if 1Password is still running, it's not. I have 2 options on the message, 1 Cancel 2 Try Again. Try again and it does succeed, requiring my password to log in. This is so annoying and I'd appreciate help. Thanks


1Password Version: 8.8.7
Extension Version: Not Provided
OS Version: Mac OS Ventura 13.4
Browser:_ Safari
Referrer: forum-search:https://1password.community/search?Search=MacBook%20Air%20can't%20log%20out%20-%201password%20prevents%20it

1P_Dave
1Password Employee
June 14, 2023

@carolross

I'm sorry for the frustration. Our developers are aware of the issue and are working on a fix.

-Dave

ref: dev/core/core#21869

June 14, 2023

Great, thanks for speedy reply.

1P_Dave
1Password Employee
June 14, 2023

Thank you for reporting the issue. 🙂

-Dave

June 15, 2023

I found that if I remove 1Password from the "Menu Bar" in 1Password settings my system will shut down.

1P_Dave
1Password Employee
June 16, 2023

@Glenn62

Thank you for sharing. Hopefully our developers are able to release a permanent fix soon.

-Dave

June 20, 2023

I also have this problem. It seems to have been raised for the first time on June 1. Is a solution yet available?

1P_Dave
1Password Employee
June 20, 2023

@BalNosh27

I'm sorry that you're also running into the issue. Our developers are working on a fix and we hope to release it as soon as possible.

In the meantime, if you right click on the 1Password icon from the macOS menu bar and then click Quit you'll be able to shutdown the Mac without experiencing the pop up.

-Dave

ref: dev/core/core#21869

June 21, 2023

I'm getting this as well in 1Password for Mac 8.10.7 (81007041)