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chazzunokuthunuchtec
June 1, 2023
Question

Error: "Your Mac hasn't logged out because '1Password' failed to quit."

  • June 1, 2023
  • 58 replies
  • 2550 views

Attempting to log out of my Mac fails with an on-screen message "Your Mac hasn't logged out because "1Password" failed to quit. To continue logging out, quit "1Password"." The on-screen message has options "cancel" and "try again". If I use the 1Password "helper" to completely quit 1Password the log out then completes.

Currently running macOS Ventura 13.4 on iMac retina 5K 27-inch 2019, and using 1Password for Mac 8.10.7 81007041 (from Mac App Store) with current subscription to 1Password for Families.


1Password Version: 8.10.7
Extension Version: 2.11.0
OS Version: macOS 13.4
Browser:_ Safari
Referrer: forum-search:Your Mac hasn't logged out because 1Password failed to quit

58 replies

1P_Tommy
1Password Employee
July 18, 2023

@thewon

If you're on the Sonoma beta then you'll most likely also want to use our beta. It's not required, but you'll likely see improvements quicker for any bleeding edge issues from the macOS betas. Also, the resolution for the shutdown issue is in our beta. Please let me know if you experience this again if you use our beta. I updated to the Sonoma public beta this weekend and I have not experienced the issue, nor did I while using our beta/nightly and on Ventura.

July 18, 2023

Same here on 12.6.7 with 1password 8.10.8 on Intel Mac Mini 2020

1P_Tommy
1Password Employee
July 19, 2023

@"matthias.link.77"

If you're interested in the beta it may help. If not, I hope we'll be able to get a resolution out to the production channel sooner rather than later. Thank you for your report. I've added it to our issue tracker.

Use 1Password beta releases

ref: dev/core/core#21869

July 25, 2023

Same issue here

July 25, 2023

I'm seeing this problem, as well. I've seen it many times but only posting about it now.

Wondering if uninstall/reinstall helps?

Mac Studio M1
macOS Ventura 13

1P_Tommy
1Password Employee
July 26, 2023

@kevinashworth

Do you continue to experience this behavior on the latest version or 1Password? Please check for updates if you've not already done so.

We’ve fixed an issue that prevented 1Password from quitting on system shutdown or restart.

July 27, 2023

Ha! I have not seen the error recur since I upgraded immediately after your message, @1P_Tommy. It was a tiny upgrade, from 8.10.8 to 8.10.9, but my Mac Studio has restarted multiple times now without showing me the "unresponsive app" popup.

1P_Tommy
1Password Employee
July 27, 2023

Thank you for the good news. If something changes please let us know.