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chazzunokuthunuchtec
June 1, 2023
Question

Error: "Your Mac hasn't logged out because '1Password' failed to quit."

  • June 1, 2023
  • 58 replies
  • 2550 views

Attempting to log out of my Mac fails with an on-screen message "Your Mac hasn't logged out because "1Password" failed to quit. To continue logging out, quit "1Password"." The on-screen message has options "cancel" and "try again". If I use the 1Password "helper" to completely quit 1Password the log out then completes.

Currently running macOS Ventura 13.4 on iMac retina 5K 27-inch 2019, and using 1Password for Mac 8.10.7 81007041 (from Mac App Store) with current subscription to 1Password for Families.


1Password Version: 8.10.7
Extension Version: 2.11.0
OS Version: macOS 13.4
Browser:_ Safari
Referrer: forum-search:Your Mac hasn't logged out because 1Password failed to quit

58 replies

1P_Dave
1Password Employee
July 4, 2023

@Terylon

Thanks for posting the Support ID. I don't believe that our developers need any more diagnostics reports at this time but thanks for sending one in. A fix has been coded and we hope to release it as soon as possible.

For the time being, if you right click on the 1Password icon from the macOS menu bar and then click Quit you'll be able to shutdown the Mac without experiencing the pop up. I'm sorry for the inconvenience that the issue is causing.

@benedickmiller

All that I'm seeing in your post is a "-", can you clarify if you had a question that I could help with? 🙂

-Dave

ref: dev/core/core#21869
ref: TGY-74266-897

July 4, 2023

@1P_Dave my "-" was because I wanted to delete the comment, but could not see how to :)

I was going to say that the workaround does not really help, as the issue is only an issue when I leave my MacBook unattended. If I logout or shutdown by hand I have no issue. I guess if you mean the workaround is to quit 1Password every-time I leave my MacBook unattended, then yes I guess that would work, but sadly I will forget!

1P_Dave
1Password Employee
July 4, 2023

@benedickmiller

Thanks for clarifying. The workaround can help those who manually logout or shut down their Mac. Hopefully our developers can get the issue fixed as soon as possible.

-Dave

July 4, 2023

@1P_Dave thanks :)

1P_Dave
1Password Employee
July 4, 2023

Happy to help, hopefully this is fixed soon.

-Dave

July 11, 2023

1Password has become a flakey app on the Mac for me now. It's been 40+ days and it won't allow an automated shutdown. I have removed 1Password from the menu bar- but now when clicking on it in Safari- it prompts for password (to start 1P), then password again (to launch in browser), and sometimes a 3rd time! I'm also running beta software but I sure wish this could be fixed. The previous version had no problems for me.

1P_Dave
1Password Employee
July 11, 2023

@jsclarke99

The fix for the issue hasn't yet made it into an update but we hope to release it soon. I'm sorry for the frustration.

I have removed 1Password from the menu bar- but now when clicking on it in Safari- it prompts for password (to start 1P), then password again (to launch in browser), and sometimes a 3rd time!

For your situation, as a temporary workaround if you'd like to keep the 1Password app closed until the issue is fixed, you can turn app integration off to just use the browser extension without the app:

  1. Open Safari.
  2. Right-click on the 1Password icon in Safari and click Settings.
  3. Turn off "Integrate with 1Password app".

Note: if you turn app integration off then you'll need to unlock the app and the extension separately and you'll need to unlock the extension using your account password.

-Dave

July 12, 2023

I'm glad to know I'm not alone with the "Your Mac hasn't logged out because "1Password" failed to quit" issue. I hope you are prioritizing a fix and will let us know when we can apply it.

1P_Dave
1Password Employee
July 12, 2023

@ijpooledc

We'll make sure to update this thread when the fix is released. Thank you for your patience.

-Dave

July 17, 2023

Getting this same issue on MacOS Sonoma Beta (but had it before I was in the beta as well)