Face ID failing and unreliable after update

Hello @DalikVee! 👋

I'm sorry that you're running into an issue with Face ID when filling logins into other apps. Our developers are investigating an issue that matches the behaviour that you've reported. So that I can confirm that you're affected by this known issue, I'd like to ask you to create a diagnostics report from your iOS device:

Sending Diagnostics Reports (iOS)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

• A link to this thread: https://1password.community/discussion/143322/face-id-failing-and-unreliable-after-update#latest
• Your forum username: DalikVee
• Please do not post your diagnostic report to the forum. This is for your privacy and security.

Please send the entire file.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

-Dave

ref: dev/core/core#24740

Hello again!

The support ID number is [#NAD-54518-575]. I made sure to try and reproduce the issue a few times before creating the diagnostic file

Hope this helps
Thanks

@DalikVee

Thank you for the Support ID, your email made it to the right team and one of my colleagues will get back to you as soon as they're reviewed your diagnostics report.

-Dave

ref: NAD-54518-575

Same problem. It happens on iPhone and iPad.

@bm206

I had a conversation with support who instructed me to do various things such as disabling and re-enabling Face ID, but unfortunately nothing helped. They have confirmed it is a bug with the app and that an internal work issue is open. I suppose all we can do is wait until it is hopefully fixed soon.

@DalikVee
Thx for your answer.

@DalikVee

Thank you for reporting back, I'm sorry that none of the workarounds helped. Hopefully the issue is fixed soon.

@bm206

I'm sorry that you're also affected by the issue, I've added your report to the internal work item open with our development team as well.

-Dave

ref: dev/core/core#24740

If it helps: This also happens if I use the Passcode option with Face ID enabled.

@bm206

Thank you, I'll share this with the team internally. 🙂

-Dave

I have got the same issue after upgrading from iOS 16 to 17.1.1.

I switched from FaceId to PinCode in the app settings and retried turning on FaceId, I uninstalled and reinstalled but neither of that resolved the issue.

I also had some other strange issues (Contact not showing in the Phone app) so decided to shutdown (Settings ==> General ==> Turn Off) and start it up again.

After the restart, 1Password was back to normal.

I hope that might help.