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November 18, 2023
Question

Face ID failing and unreliable after update

  • November 18, 2023
  • 72 replies
  • 3857 views

Apologies if this issue has already been discussed elsewhere but the latest update to 1Password for iOS has introduced a bug where the first Face ID scan will fail when invoking 1P through Password AutoFill

Steps to reproduce:
- Visit website with a stored login
- click 1P suggestion above keyboard
- Face ID scan will often fail, prompting for the account password and immediately and produces haptic feedback
- Press Face ID icon again and the second scan will usually work fine

Minor issue but it is frustrating having this happen at nearly every login

Thanks!


1Password Version: 8.10.20
Extension Version: Not Provided
OS Version: iOS 17.1.1
Browser: Safari

72 replies

1P_Dave
1Password Employee
February 21, 2024

@bm206

Thanks for letting us know. 🙂

-Dave

janxb
March 15, 2024

To everyone watching this topic: There still are problems, which the „dev“ team are unable to fix. They have moved reports of this issue to a different thread, maybe to make the impression that the problem is solved, which it most definitely is not: https://1password.community/discussion/144665/haptic-feedback-on-successful-unlock-using-face-id