Question

Face ID failing and unreliable after update

Forum|Forum|2 years ago
November 18, 2023
72 replies
3857 views

Apologies if this issue has already been discussed elsewhere but the latest update to 1Password for iOS has introduced a bug where the first Face ID scan will fail when invoking 1P through Password AutoFill

Steps to reproduce:
- Visit website with a stored login
- click 1P suggestion above keyboard
- Face ID scan will often fail, prompting for the account password and immediately and produces haptic feedback
- Press Face ID icon again and the second scan will usually work fine

Minor issue but it is frustrating having this happen at nearly every login

Thanks!

1Password Version: 8.10.20
Extension Version: Not Provided
OS Version: iOS 17.1.1
Browser: Safari

iOS

Show previous replies

1P_Dave

1Password Employee

@inter4ever

We're testing a fix in the beta version of 1Password for iOS. Once testing has confirmed that the fix fully resolves the issue, and that there aren't any problems, then we'll include the fix in a stable release as soon as possible.

I'm sorry for the continued trouble.

-Dave

davidparke

Glad I’m not alone. Really hoping this is fixed soon. I’ve sat quiet for too long about it.

1P_Dave

1Password Employee

@davidparke

Thank you for the report and I'm sorry for the inconvenience.

-Dave

ref: dev/core/core#26726

3

356racecar

I’m unsure if this is still an issue for all, but I went to the Settings->Passwords (in iOS) and when doing so, was prompted to use my passcode for iCloud passwords instead of facial recognition. I entered my passcode as instructed and iCloud passwords then worked with facial recognition.

I then went back to 1Password and the facial recognition was working again.

1P_Dave

1Password Employee

@356racecar

Welcome to the community! Was Face ID not working at all for you? Or were you running into the same issue as the folks in this thread where Face ID will fail the first time that you try to use it to unlock 1Password when filling a login but will succeed if you try a second time?

Changing Face ID settings for iCloud Keychain shouldn't affect 1Password.

-Dave

1P_Dave

1Password Employee

Hello everyone,

Our developers have made improvements to Touch ID and Face ID for 1Password on the iPhone and iPad. Please update to 8.10.26: How to keep 1Password up to date

After updating, you might see the issue one more time but biometric unlock should work properly after that. If you're still consistently running into the issue when using 8.10.26 please let me know and I can investigate further.

-Dave

R

RealmOfLight

It’s a bit early to know for sure, but it appears the issue has been resolved. If it starts going haywire again, I’ll report back. Otherwise, all looks good.

Thanks for the update!

K

kart29293

That looks promising! Thank you very much!