Face ID Not Working [Fixed. Please see the approved answer for details.]

@vinaygup

If you reset settings on iPhone 14, maybe FaceID will also stop working. I assume RESET ALL SETTING may destroy 1P8’s chain access on iOS side.

But I still do not understand why 1P7 works fine after this “disaster” if they are sharing the same logic on code. Seems like the only way is to wait for new releases 😤

For anyone else who finds this thread there is a workaround on iOS if you’ve had 1Password 7 installed in the past.

Go to the App Store - go to your purchased app history - redownload 1Password 7 and voila Face ID works again.

Really hope they get 1Password 8 fixed soon but at least I get the experience back from version 7.

@Jack_P_1P I remember I did run Reset All Settings once at some point before (maybe with 1Password 8 testflight installed). but the other apps work just fine using FaceID. hope this issue can be fixed asap

Hi,

Note this isn’t the known safari extension issue, this is completely outside of safari:

I got an iPhone 14 Pro yesterday and restored from my iCloud backup. Once I logged in, 1Password worked totally fine with Face ID and Autofill as expected. But for other reasons I decided to do a full settings reset on my phone (not a factory reset, just settings) and now Face ID and Autofill don’t work at all.

When I try to click the key button when logging into any app, Face ID scans my face then gives me in the 1Password window a message saying “that didn’t work.” I then have to enter my master password to get my logins. Autofill suggestions never show up above my keyboard, only the lock icon, even if I’m logged into the app and it hasn’t timed out (face ID doesn’t work on the 1pw 8 app either)

I’ve verified 1Password is checked in the iOS Autofill settings. I’ve verified Face ID is turned on for 1Password both in app and in iOS settings.

I’ve tried logging out of 1Password and logging back in (both with the remembered email address and with a fresh re entry of secret key etc)

I’ve tried turning Autofill and Face ID off then back on.

I’ve tried the above but with a power cycle in between turning off and back on.

I’ve tried an erase of the app and then repeated all of the above troubleshooting steps.

No matter what I get these errors when I try to use Face ID and Autofill. Works totally fine on my Mac and PC. This app is really frustrating to use without Face ID and Autofill - any known solutions?

Also, I submitted diagnostics and linked this post/my username.

Me too suffering too much due to this issue on my iphone 13 pro with ios 16 , too much annoying, thinking seriously to leave 1password, pls solve the issue at the earliest

I have sent the diagnostics report to you, please check

Same issue here. Just like you said, I reset my settings and now FaceID just won’t work to unlock 1Password, even after reinstalling the app.

Hi @rannyd,

I'm sorry to hear you're experiencing issues unlocking 1Password with Face ID on your iPhone 14 Pro, and thanks for sending that diagnostics report through to us. Can you post the support ID you received from BitBot so I can get this looked into for you?

I switched back to 1password 7 and faceid is okay now