Face ID Not Working [Fixed. Please see the approved answer for details.]

I switched back to 1password 7 and faceid is working smooth

Hello,

Since upgrading to iOS 16, I can no longer use Face ID on my iPhone 13 Pro. It tries to login with Face ID but then it says I have to login first for Face ID to work. I’ve done this several times and it has not made a difference.

Thank you,

Hi @snowlapa:

I'm sorry to hear you're experiencing issues unlocking 1Password with Face ID. So that we can understand more about what's happening here, I'd like to ask you to create a diagnostics report from your iOS device:

Sending Diagnostics Reports (iOS)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

• A link to this thread: https://1password.community/discussion/133798/ios-16-and-face-id#latest
• Your forum username: snowlapa

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much :)

Hmm…would that have been a reply from the email? Unfortunately I didn’t get a response, nothing in spam either :(

Hi @rannyd,

That's no issue, I've seen your email has come through on our end. We'll continue the conversation over email so that I can take a closer look at this issue you're experiencing :)

I’m having the exact same issue after resetting settings to clear some bugs. You ca see Face ID work in the dynamic island (good lord that name is awful) confirmation, but 1Password fails to unlock and I have to enter my master password.

I’ve submitted diagnostics as well.

EDIT: I’ve also tried the same remedies as OP with no luck.

This is exact the same issue I have with TouchID. See my post https://1password.community/discussion/133744/touchid-stopped-working-since-ios16
Maybe there ist a connection?

TEMPORARY FIX

You can get around this bug while they (hopefully) work to fix it by reinstalling 1Password 7 and using that instead. It's no longer searchable in the App Store, but reinstalling it is simple:

Open the App Store
Tap on your avatar (top-right)
Tap Purchased
Tap My Purchases (if you use family sharing)
Search "1pass" and you'll be able to reinstall it from there

Then, just log in, configure your settings (enable Face ID, etc) and change auto-fill in iPhone settings from "1Password 8" to "1Password." You'll now be able to use 1Pass on your phone without having to reenter your master password every time.

You can also Google 1Password 7 and you’ll find a link to the App Store listing for it. I did and saved it just in case. I’d post it here, someone else already did I believe, but I don’t know if they’d remove it. The link takes you right to 1Password 7 on the App Store even though it’s not searchable on the store. Some have mentioned not being able to find it in their purchases list so the link could be used instead.

The fact that people are still looking for 7 keeps me convinced to keep using 7. I haven’t read of anything that 8 gives you that I don’t have in 7.

Thank you very much @zacharye !!!
Don’t know why I hadn’t the idea to downgrade.