Face ID Not Working [Fixed. Please see the approved answer for details.]

Hello @iamaydo! 👋

I'm sorry to hear that Face ID isn't working with 1Password on your iPhone. I've split your ticket away from the other thread since it sounds like you're experiencing a slightly different issue that our developers are currently investigating. I'd like to ask you to create a diagnostics report from your iOS device:

Sending Diagnostics Reports (iOS)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

• A link to this thread: https://1password.community/discussion/133901/face-id-not-working
• Your forum username: iamaydo
• Please do not post your diagnostic report to the forum. This is for your privacy and security.

The report will be in zip format. Please send the entire file.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

ref: dev/core/core#15937

Appreciate the update - thanks

Hello @1P_Dave,

Thank you for your response. Here is the Support ID number: #GQE-15221-222

Thanks again.

I had to reset my FaceID, and now I'm also facing this issue. No matter what I do, 1Password v8 does not accept FaceID. Its been a few weeks since this issue was reported, and no fix is in sight.

What’s worrisome is that they’re still asking anyone who makes a new post about this issue to send in a diagnostics report. This tells me that they still have absolutely no idea what’s causing this.

@odysseus I just restored from my MacBook and it fixed 1Password's Face ID issue. I hope they can identify the cause and fix it soon. There will be more cases in the coming weeks as people upgrade to iOS 16 and need to reset their settings, it's buggy to say the least.

Thanks @iamaydo

We have it. We'll be in touch as soon as possible.

ref: GQE-15221-222

Same problem. What’s the meaning of Subscription for a bug not fixed for months

I’ve got the same issue, Face ID stopped working after I reset all settings in order to fix the spotlight indexing bug in iOS 16