Face ID Not Working [Fixed. Please see the approved answer for details.]

Hello another one that happens to you and send the diagnosis with the mail, but not received the support id I hope soon it is solved greeting sorry for my English is translated thanks

Hi @Jack_P_1P is there any update ?

My problem is similar to yours except Face ID authentication has completely stopped working on iPhone 14 Pro running iOS 16.0.1, I get the message to enter account password to use Face ID then the next time I go to use 1Password I see the Face ID animation and a checkmark showing it was successful, but before the animation is over 1Password already has a message that says "That didn't work. Check your password and try again" resetting Face ID, toggling autofill off/on, deleting and re-installing 1Password, nothing fixes the 1Password Face ID authentication, it's stuck. Meanwhile Face ID works fine for everything else.

I'm another one having the same issue. Reset All Settings on my iPhone running ios16. Before that 1Password 8 was working fine with Face ID. Now, like with others, it acts like it is working and gives the tick but then it makes me put in the password. Deleting and reinstalling the app doesn't fix.

I'm also have the same problem. Face ID authentication has completely stopped working on iPhone 14 Pro running iOS 16.0.1, I get the message to enter account password to use Face ID then the next time I go to use 1Password I see the Face ID animation and a checkmark showing it was successful, but before the animation is over 1Password already has a message that says "That didn't work. Check your password and try again" resetting Face ID, toggling autofill off/on, deleting and re-installing 1Password, nothing fixes the 1Password Face ID authentication, it's stuck. Meanwhile Face ID works fine for everything else. It's concerning that this issue has been going on for over a month in this thread and 1Password are still "investigating".

Hi @karlitos5:

I'm sorry to hear you're also experiencing this issue on your iOS device. We've received your email and someone will be back in touch as soon as possible to help you further :)

Hello jac.pd_1p thank you for answering at the moment not and I could make it work in password 8 I had to go down to password 7 and that works perfect, I will be aware of the greetings emails

hey @jac.pd_1p, just checking in to see if there are any updates. Is this something they're working on fixing? Low priority?

Thanks

(EDIT: I guess it's impossible to @ you here, so hopefully you see this...)

Wow, for real 1Password are you expecting for us to do a factory restore to fix this Face ID issue? I know you said that this is just one of the options to fix this now, but I think it’s crazy to even suggest that.

I’ve been having this issue on my iPad Pro ever since moved to 1Password 8. Obviously, iPadOS 16 is still not out, so I’m not even able to check if it would fix this. In any case, as others pointed above, you app is the only one having issues with Face ID, and it’s probably the most important one to have it running considering the implications of having to type a Master Password every time. 1Password is not usable in this state

@zacharye

Thank you for following up. Our developers are still investigating the issue and I don't have a public-facing update to share at the moment. The team is aware that this is a disruptive issue and hopefully we'll have a fix to share in a future update to 1Password 8 for iOS. I appreciate your patience and I want to apologize for the inconvenience that this has caused everyone affected.

In the meantime, my colleague Jack has a posted a workaround however it should only be attempted by technically savvy users who are comfortable with factory resetting their iPhone and restoring from an iCloud backup (since data loss is possible): https://1password.community/discussion/comment/657234/#Comment_657234

-Dave