Face ID Not Working [Fixed. Please see the approved answer for details.]

I am also having this issue using 1Password 8 on iPadOS 15.7. This is not acceptable and I am investigating alternative password managers. I will update once I’ve found a suitable replacement for 1Password unless this is resolved first.

Turns out switching is super easy: https://www.inc.com/jason-aten/how-to-switch-from-1password-to-best-password-managers.html

I’m planning to switch my service this week. So you have less than that time to fix this.

Yep same problem since getting my iPhone 14 pro. update please!!!

I have no problems on my 14 Pro Max on the latest iOS. But I’m still using 1P7. I’ve not seen any compelling reason to switch to 8. Frankly I have no idea why that was even introduced unless it was just to get people away from the App Store. However between the native password functions of iOS and 1P7 I see no need to ever change our set up. We use iCloud passwords and keychain as often or actually more than 1P.

Same for me. Iohone 13 pro iOS 16.02

It looks like it’s going to process and fails.

Therefore it is also prompting me for a password ever time it’s backgrounded, despite my settings. Frustrating

I love the team here and the app but I’m afraid having now used it for a while I’m still not sure about 1p8. Everything seems to take longer to do, and the extensions seem more frustrating to use , and I already found them frustrating.

Same issue (as lots of other apparently) after resetting all settings.

Is there an ETA on getting this fixed. As is, the app is absolutely unusable.

Same issue. Why is there no comment from 1Password on this issue? Apple Store reset my settings due to an unrelated issue and now 1Password and Face ID refuse to work. Face ID is successful so this is some kind of auth issue.

Hi @GreyM1P!

I have now sent the diagnostic report according to your instruction. Support ID number: [#MDQ-25324-844].

Please get back on this ASAP.

Hey @outrider:

Thanks for sending that diagnostics report through to us. We've received it on our end so we'll reply back as soon as possible :)

I'm having the same issue! It's annoying having to copy/paste my password on my iPhone every time. I get the checkmark that makes me think it's working, but it won't let me into the app.

I'm not going to completely reset my phone just because ONE app has an issue with face ID, but everything else on my phone works. I pay for the app, so 1Password folks need to fix it and send out an update to resolve the issue for everyone that has it.